Support

There is no minimum deposit to open an account.

Quotes on demo accounts are the same as on real trading accounts.

Clients can create up to 3 Live and Demo accounts for each currency.

As a part of account creation process we require your email address to be verified.

SimpleFX is a cutting-edge online trading app. Invest your fiat money or crypto in Forex, cryptocurrencies, indices, precious metals, and commodities. The best experience guaranteed!

SimpleFX Ltd. is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd. is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

Margin trading allows you to profit from the rising and falling prices of any asset. You will make a profit if you open a buy order and close the transaction when the price moves up. You will make a profit if you open a sell order and close it when the price moves down. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

We do not accept documents/clients from the following countries: Algeria, Belgium, The Bahamas, Botswana, Cambodia, Cuba, Ecuador, Ethiopia, Ghana, Iran, Monaco, Myanmar, North Korea, Pakistan, Poland, Saint Vincent and the Grenadines, Panama, Sri Lanka, Syrian Arab Republic, Trinidad and Tobago, Tunisia, United States, and Yemen.

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.

We never initiate phone calls to offer our services or to process withdrawals. If you received such a call please report it immediately to support@simplefx.com. We also recommend reading more about Cybersecurity awareness on our dedicated website.

Wire transfer withdrawals can take 3-5 working days. Withdrawals via electronic payment systems, bank cards and crypto-currencies are processed within 24 hours. Note that withdrawal requests made during weekends will be processed on Monday.

Yes, money are debited from your trading account immediately. You are able to trade with the rest of your funds.\n

If you deposited using several payment systems and earned a profit/made a loss, you can withdraw funds with the payment system used for the largest deposit. Funds deposited via a wire transfer or a local deposit must be withdrawn using the bank account.

Yes, you may use the Internal Transfer option. The money will be transferred immediately. There is no fee for transfers between accounts with same currency.

Yes, it is the only way to withdraw funds which were deposited via credit card.

In this case you will not be able to deposit or withdraw any funds using this credit card.

Payments using third party`s credit card are forbidden! In a case of this kind of payment amount transferred will be reduced by charge back fees and will be returned to credit card holder. Additionally there will be no possibility to make subsequent payments using this card in a future.

There is no time limitation for delivering required documents. However if we do not receive these documents we may block the possibility to deposit using this credit card in a future.

Yes. You can open an account in 18 different hard currencies!

\r\nFor on-chain transfers, we require 1 confirmation from the Bitcoin network to process a BTC deposit. The confirmation time is independent of us and usually, the funds arrive within 1–30 minutes. However, a deposit may be delayed if the transaction fee is low or the network is overload.\r\n

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\r\nYou can send your BTC to and from the SimpleFX account instantly for free using the Lightning Network. Here’s a short guide. \r\n

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

Unfortunately, conversion to Tether is not possible.

There is no minimum deposit required to open an account. You may transfer as much funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

It is not possible.

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.

Choose a financial instrument from the Market Watch (at the top-right corner of the screen) and double-click on it.

Open File menu and click New Chart, then choose a financial instrument from the list.

Balance is the amount of money on your account after the last closed trade. Equity is the sum of Balance and current Profit/Loss of open positions and SWAP. Margin is the amount of money necessary to cover your possible losses during margin trading. Free margin is the amount availabe to open next trades. Free margin equals equity minus margin.\n

Yes, you can. The only thing you will have to do is change the Server name in Metatrader settings: just open Menu Tools → Options → Server and enter Server DNS:
\nSimpleFX Demo: demo-mt4.simplefx.io
\nSimpleFX Live: live-mt4.simplefx.io

If you use your MetaTrader e.g at your job, most likely , your computer is connected to the Internet via firewall or a proxy-server.

Right-click in the Market Watch field and choose Symbols in the context menu. Select a currency pair and click Properties.

No, the time zone of our trading servers is always UTC.

Open the terminal window by pressing Ctrl+T on your keyboard, and select the Account History tab. Right click to enable the context menu, which will allow you to save your trading history as an .html file so that you can view it later when you are logged off.

Yes, all our trading platforms support the use of EAs.

List of opened positions is displayed in the Terminal tab at the bottom of MetaTrader window.

MetaTrader platform is set to show account balance with two spots after the comma (1 BIT = 100 satoshis or 0.01 BIT = 1 satoshi). This is why we use BIT instead of BTC (1 BTC=1 000 000 BIT).

It is not possible.

Please go to MetaTrader4. Press F2, then choose a symbol. Double click on the required time interval. Finally, click on the “Export” button.

It is not possible. MT4 displays UTC time. You may try our webtrader, which displays your local time zone.

Please right click on Market Watch. When the new window pops up, click “Show All.”

Yes. Just download once again MT4 from our download section and install it in another location other than the default installation directory.

To login to MT4, type in your SimpleFX account number and your password used on the webtrader.

No. However, you can find a Trailing Stop on our MT4 platform. To set up a Trailing Stop on MT4, right click on the open position, and then choose Trailing Stop. Before you can do this, you need to connect your account with MT4.

You can only create a new trading account via website only. To do this, please go to SimpleFX. Then, click on the Main menu -> Accounts & Deposits -> Add accounts. After that, you can connect a newly created account to the MetaTrader4 software.

Take profit is an order to close a previously opened position at a price more profitable for the client than the price at the time of placing the order. When the take profit is reached, the order will be closed.

Margin Call is an alert to the trader when the account equity falls below 80% Margin Level. This means,that the account is left with only the supplied margin and should be funded with more money in order to prevent it from facing a Stop Out or a forced closure. Trading platform will start closing trading positions at Stop Out level, which is set to be 30% of Margin Level.

Spread is the difference between the bid and the ask price. The bid price is the rate at which you can sell a currency pair, and the ask price is the rate at which you can buy a currency pair. With us, you can trade a large range of instruments with flexible spreads. This gives you a greater degree of price transparency on your trades.

In forex trading, FIFO (First In, First Out) is a requirement that you must close the first (or oldest) open trade when there are several open trades of the same pair and equal value.

The term “trade size” refers to the number of standard lots you want to trade. 1.00 refers to 1 standard lot or 100,000 units of the base currency, so 0.10 refers to 1 mini lot or 10,000 units of the base currency. 0.01 refers to 1 micro lot or 1,000 units of the base currency.

If you are buying a currency pair, you are opening a 'long' position, if selling - a 'short' one. For example, if you buy 1 lot of EUR/USD, it means that you open a long position for 100,000 units of EUR. And if you sell 10 lots of AUD/CAD, it means that you open a short position for 1,000,000 units of USD.\n

Stop loss is an order for closing a previously opened position at a price less profitable for the client than the price at the time of placing the order. Stop loss is a limit point that you set to your order. Once this limit point is reached, your order will be closed. It is useful if you want to minimize your losses when the market goes against you. Stop loss points are always set below the current ASK price on buy or above the current BID price on sell.

Trailing stop is a type of stop loss order. It is set at a percentage level either below the market price (for long positions), or above the market price (for short positions).

A Forex broker is an intermediary between you and the interbank desk, networks of banks that trade with each other. Typically, a Forex broker will offer you a price from the banks, acting as their liquidity provider. SimpleFX uses multiple banks for pricing and we offer you the best price quotes with fast execution.

Margin is a percentage amount of the total trade size which a broker requires as a good faith deposit in order to allow a trader to open that position. This amount is not a fee or transaction cost; it is simply a portion of your account equity set aside within your account as a deposit towards the trade. Margin requirements are calculated by taking a percentage of the notional trade size and are determined by the broker in advance in the trading conditions.

Spot markets refer to the markets that deal with the current price of financial instruments.

Slippage occurs when the market gaps over prices or because available liquidity at a given price has been exhausted. Market gaps normally occur in fast-moving markets when the price can jump several pips without trading at prices in between. Similarly, each price has a certain amount of available liquidity. For instance, if the price is 50 and there is 1 million available at 50, then a 3 million order will get slipped, since 3 million is more than the 1 million available at the price of 50.

The rollover rate, also referred to as “swap” or “interest” rate, is simply the cost-of-carry that is applied to your account on a day-to-day basis. It is the difference between the interest rates of the two currencies which a trader either earns or pays when a position is kept open overnight.

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held over the weekend. To level this time gap, SimpleFX applies a 3-day rollover strategy on Wednesdays or Fridays.

Trade size refers to the size of the position that you would like to open, NOT the amount of your funds that you would like to use. It depends on the instrument.

The amount of your profit depends on the efficiency of your trading strategy, on how well you will learn to predict the interest rates changes and to a small extent on the amount of your deposit which allows you to sustain unfavorable situations during market movements.

Forex is used for trading currency pairs. Common currency pairs are the Euro/US Dollar, US Dollar/Japanese Yen, Great British Pound/US Dollar, and US Dollar/Canadian Dollar. You buy one currency and automatically sell another.

Click Register, confirm your email and you will receive your login details. Bitcoin accounts don't require any other verification: no Identity or Proof of address are required. To open a hard currency account, you have to go through the verification process first.

You only need a computer with internet connection and a free demo account or a funded live account with SimpleFX to start. However, you should be equipped with proper Forex education and tools to minimize risks in the Forex market.

The Forex market is called an 'Interbank' market due to the fact that historically it has been dominated by banks, including Central Banks, commercial banks, and investment banks. However, the percentage of other market participants is rapidly growing and now the list includes large multinational corporations, global money managers, registered dealers, international money brokers, futures and options traders, and individual investors.

Forex trading is not centralized on an exchange, as is the case with the stock and futures markets. The Forex market is considered an Over-the-Counter (OTC) or 'Interbank' market, due to the fact that transactions are conducted between two counterparts over the telephone or via an electronic network.

Forex, also known as foreign exchange or FX, is the simultaneous buying of one currency while selling another. The forex market is available 24 hours a day, five days a week and it’s one of the largest, most liquid financial markets in the world. Just to compare, the New York Stock Exchange makes about $169 billion a day in volume and the Forex Market makes over $5 trillion a day in volume.

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 50% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile -> Affiliate -> Payout.

Basic tier has minimum 10% revenue as of a commission of turnover up to $5 for the previous 30 days. Silver tier has a minimum 15% revenue as of a commission of turnover between $5 and $500 for the previous 30 days. Gold tier has minimum 20% revenue as of a commission of turnover between $500 and $5 000 for the previous 30 days. Platinum tier has minimum 30% revenue as of a commission of turnover between $5 000 and $15 000 for the previous 30 days. Diamond tier has minimum 50% revenue as of a commission of turnover over $15 000 for the previous 30 days.

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available. Additionally, please feel free to download MetaTrader4 software for your mobile devices. Please check the MetaTrader4 download page.

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on webtrader or “MN” in MetaTrader4 to reveal a wider data range.

Trading conditions like required margin may be changed due to price changes. Your profit or loss is dependent also on the exchange rate of Bitcoin against other symbols, which changes in time. As a result, your profit or loss is dependent on Bitcoin prices.

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

Spread is applied once during the opening of an order.

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

You cannot close, modify or open orders for closed symbols when the market is closed.

Yes. SimpleFX pays out the dividends for stocks and indices. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity.

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

Yes. You can partially close a position using different methods. Please check this short video tutorial.

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. For further details, please check the SimpleFX Trading Tips.

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

SWAP points are presented in the SimpleFX Terms and Conditions.
Formula: size of order*contract size*tick size*swap rate=swap value in quote currency
Example: BTCUSD contract size is 100 and tick size is 0.01. For 0.01 lot BUY order (0.01 lot=1 BTC), swap rate is currently -533.8584 points, so calculations will be as follows: 1*1*0.01*(-533.8584)=-$5.338584. BTC price is currently about $11,050 so 5.338584/11050= -0.00048 BTC.

You have FIFO option enabled on the platform. It means that when you have a BUY position opened, and then open a SELL position on the same instrument with the same size, the new SELL position will close the former BUY position. To have both SELL and BUY positions opened simultaneously, you need to turn off the FIFO option. You can find the FIFO option on the Symbols panel, beside the trade calculator.

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the SimpleFX Terms and Conditions.

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

An order can be executed if there is an opposite order or orders on the market.

The prices offered at SimpleFX are spot prices, which differs from contract prices.

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.

Bitcoin is a digital currency created in 2009, based mainly on a self-published paper by Satoshi Nakamoto. Bitcoin enables rapid payments (and micropayments) at a very low cost, while avoiding the need for central authorities and issuers.

Yes, we take great precautions to ensure security of our system and we constantly monitor our network for any suspicious activities. However, we can not provide security for bitcoins stored on users' computers, so it is important to take additional steps to ensure that your bitcoin wallet remains protected from users other than yourself.

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.