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Pertanyaan yang Sering Diajukan


1. Berapa minimum deposit yang diperlukan untuk membuka akun baru?

Tidak ada deposit minimum untuk membuka akun.

2. Apakah persyaratan trading untuk akun demo berbeda dari akun live ?

Quote pada akun demo sama seperti pada akun Live.

3. Berapa banyak akun yang dapat Saya buat?

Klien dapat membuat hingga 3 akun Live dan Demo untuk setiap mata uang.

4. What is verification email?

As a part of account creation process we require your email address to be verified.

5. What is SimpleFX?

SimpleFX is a robust online trading provider offering trading with Forex CFDs on Bitcoin, Litecoin, Ethereum, precious metals, energy, indices and equities from all over the world.

6. SimpleFX Company Information

SimpleFX Ltd. is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd. is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

7. What type of broker are you?

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

8. How many accounts can I open?

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

9. If I was trading on a Demo account and then switched to a Live account, would I have to pay additional fees or commissions?

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

10. On the webtrader, I am trying to close an order, but it does not close. Why?

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

11. Do you have video tutorials?

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

12. What is CFD?

CFD is a contract for difference. It is a deal between the seller and the buyer. If you open a buy order and close the transaction when the price moves up, you will make a profit. If you open a sell order and close it when the price moves down, you will make a profit. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

13. When is an account considered “inactive”?

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

14. From which countries clients can not open an account?

We do not accept documents/clients from the following countries: Algeria, Belgium, The Bahamas, Botswana, Cambodia, Cuba, Ecuador, Ethiopia, Ghana, Iran, Monaco, Myanmar, North Korea, Pakistan, Poland, Saint Vincent and the Grenadines, Panama, Sri Lanka, Syrian Arab Republic, Trinidad and Tobago, Tunisia, United States, and Yemen.

15. Can my profit/loss/balance be displayed in a currency different from my account’s base currency?

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

16. My balance/profit/loss shows “0” even though I have funds on my account/open positions. Why?

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.


1. Berapa lama waktu yang diperlukan untuk menarik uang saya?

Penarikan menggunakan rekening Bank memerlukan waktu 3-5 hari kerja. Penarikan melalui sistem pembayaran elektronik, kartu bank dan crypto-currency diproses dalam waktu 24 jam. Harap diingat bahwa permintaan penarikan yang dilakukan pada akhir pekan akan diproses pada hari Senin.

2. Dapatkah saya trading setelah melakukan penarikan dana?

Ya, uang di debet dari akun trading Anda dengan segera. You are able to trade with the rest of your funds.

3. Saya menggunakan beberapa sistem pembayaran elektronik untuk mendanai akun saya dan mengalami untung/rugi. Bagaimana cara menarik uangnya?

Jika Anda deposit menggunakan beberapa sistem pembayaran dan mengalami untung /rugi, Anda dapat menarik dana dengan sistem pembayaran yang digunakan untuk deposit terbesar. Deposit dana melalui transfer Bank atau deposit lokal harus ditarik dengan menggunakan rekening bank.

4. Dapatkah saya transfer uang antar akun trading saya?

Ya, Anda dapat menggunakan opsi transfer internal. Uang akan ditransfer segera. Tidak ada biaya untuk transfer antar rekening dengan mata uang yang sama.

5. Apakah mungkin untuk menarik deposit kembali ke kartu kredit?

Ya, ini adalah satu-satunya cara untuk menarik dana yang disetorkan melalui kartu kredit.

6. Apa yang terjadi jika saya tidak mengirimkan salinan kartu kredit ke SimpleFX?

Dalam hal ini, Anda tidak akan dapat menyetor atau menarik dana dengan menggunakan kartu kredit ini.

7. Apa yang terjadi jika saya menggunakan kartu kredit orang lain?

Pembayaran menggunakan kartu kredit pihak ketiga dilarang! Pembayaran yang ditransfer seperti ini akan dikurangi dengan biaya pengembalian dan akan dikembalikan ke pemegang kartu kredit. Selain itu, tidak akan mungkin dapat melakukan pembayaran berikutnya dengan menggunakan kartu ini di masa depan.

8. Berapa lama waktu yang saya miliki untuk mengirimkan dokumen yang diperlukan?

There is no time limitation for delivering required documents. However if we do not receive these documents we may block the possibility to deposit using this credit card in a future.

9. Do you accept fiat (hard) currency?

Yes. You can open an account in 18 different hard currencies!

10. Why are Bitcoin deposits not instant?

SimpleFX requires 1 confirmation from a Bitcoin network to process a Bitcoin deposit request. SimpleFX does not have any influence on confirmation time. The first confirmation is usually received within 1–30 minutes. However, this time period may be delayed due to low transaction fee or Bitcoin network overload.

11. Why are cryptocurrency withdrawals not instant?

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

12. Can I exchange Bitcoins or other cryptocurrencies for hard currency?

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

13. Can I exchange Bitcoins or other cryptocurrencies for Tether (USDT)?

Unfortunately, conversion to Tether is not possible.

14. What is the minimum initial deposit required to open a new account?

There is no minimum deposit required to open an account. You may transfer as much funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

15. What are the main rules regarding withdrawals?

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

16. What are the main rules regarding deposits?

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

17. Can I withdraw my money if I have an open position?

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

18. What documents are needed to perform my first fiat (hard currency) deposit?

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

19. What is a withdrawal fee?

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

20. Why is the amount received in my trading account smaller than the amount I sent?

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

21. What is the conversion rate for Skrill and Neteller withdrawal fees?

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

22. What is the conversion rate for account currency exchange?

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

23. Can I deposit to/withdraw from my friend’s/relative’s account/card?

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

24. Can I transfer funds from my trading account to another client’s trading account?

It is not possible.

25. I still didn't receive my ETH deposit. How long will it take?

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

26. What is a gas limit?

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

27. I have added a withdrawal wallet address for verification but did not receive a verification email. What should I do?

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.

Meta Trader 4

1. Bagaimana saya bisa membuka posisi trading?

Pilih instrumen keuangan dari Market Watch (di sudut kanan atas layar) lalu double-klik tombolnya.

2. Bagaimana saya bisa membuka grafik baru?

Buka Menu file lalu klik Grafik Baru, kemudian dari daftar pilih instrumen keuangan.

3. Apa yang dimaksud dengan Saldo, Ekuitas, Margin dan Free Margin?

Saldo adalah jumlah dari uang di akun Anda setelah trading terakhir ditutup. Ekuitas adalah jumlah dari Saldo dan Profit/Rugi saat ini dari posisi terbuka dan SWAP. Margin adalah jumlah uang yang diperlukan untuk menutup kemungkinan kerugian Anda selama margin trading. Free margin is the amount availabe to open next trades. Free margin equals equity minus margin. \n

4. Saya telah mendownload Metatrader 4 dari broker lain. Dapatkah saya trading di SimpleFX?

Ya Anda bisa. Satu-satunya hal yang Anda harus lakukan adalah mengubah nama Server dalam pengaturan Metatrader: Buka menu Tools → Pilihan → Server dan masukkan Server DNS:\r\nSimpleFX Demo:\r\n
\r\nSimpleFX Live:

5. Saya telah menginstal MetaTrader, tetapi tidak dapat terhubung ke server Anda. Mengapa?

Jika Anda menggunakan MetaTrader, misalnya sewaktu bekerja kemungkinan besar komputer Anda terhubung ke Internet melalui firewall atau server proxy.\nPergi ke Tools → Pilihan → Server → Proxy dan aktifkan koneksi via SOCKS4, Socks5 atau proxy HTTP server. Kemungkinan terburuk Anda harus meminta administrator sistem Anda untuk membuka port 443 untuk komputer Anda atau mengatur port mapping untuk mengakses server trading kami.\n

6. Di mana saya dapat menemukan nilai SWAP?

Klik kanan di bidang Market Watch lalu pilih Simbol pada menu. Pilih pasangan mata uang dan klik Properties.

7. Dapatkah saya mengubah zona waktu di MetaTrader?

Tidak, zona waktu server trading kami selalu UTC.

8. Bagaimana cara melihat riwayat trading saya?

Buka jendela terminal dengan menekan Ctrl + T pada keyboard Anda, lalu pilih tab Account History. Klik kanan untuk mengaktifkan menu pop-u jika Anda ingin menyimpan riwayat trading dalam file html. Jadi Anda dapat melihatnya nanti ketika Anda log off.

9. Dapatkah saya menggunakan robot/auto trader atau expert advisor?

Ya, semua platform trading kami mendukung penggunaan EA.

10. Bagaimana saya tahu bahwa trading ditutup?

Daftar posisi yang buka ditampilkan dalam tab Terminal di bagian bawah jendela MetaTrader.

11. Mengapa nilai saldo saya di BTC sangat tinggi?

Platform MetaTrader diatur untuk menunjukkan saldo rekening dengan dua digit setelah koma (1 BIT = 100 satoshi atau 0,01 BIT = 1 satoshi). Ini alasannya kenapa kami memakai BIT bukan BTC (1 BTC = 1000000 BIT).

12. Is it possible to change the display currency BIT/LIT/EIT/EIC to another currency in MT4?

It is not possible.

13. How do I download the historical data for any symbol from the SimpleFX offers?

Please go to MetaTrader4. Press F2, then choose a symbol. Double click on the required time interval. Finally, click on the “Export” button.

14. Can I change the time presented on MT4 charts?

It is not possible. MT4 displays UTC time. You may try our webtrader, which displays your local time zone.

15. I opened MT4 but I can't see BTCUSD or other cryptocurrencies. Why?

Please right click on Market Watch. When the new window pops up, click “Show All.”

16. Can I have multiple versions of MT4 running to monitor several accounts?

Yes. Just download once again MT4 from our download section and install it in another location other than the default installation directory.

17. How can I login to MT4?

To login to MT4, type in your SimpleFX account number and your password used on the webtrader.

18. Is it possible to set a Trailing Stop using your web platform?

No. However, you can find a Trailing Stop on our MT4 platform. To set up a Trailing Stop on MT4, right click on the open position, and then choose Trailing Stop. Before you can do this, you need to connect your account with MT4.

19. I can’t add a new trading account in MT4. Why?

You can only create a new trading account via website only. To do this, please go to SimpleFX. Then, click on the Main menu -> Accounts & Deposits -> Add accounts. After that, you can connect a newly created account to the MetaTrader4 software.

Persyaratan Forex

1. Apa yang dimaksud dengan take profit?

Take profit adalah perintah menutup posisi terbuka di harga yang lebih menguntungkan bagi klien dibandingkan harga pada saat pembuatan pesanan. Ketika take profit tercapai pesanan akan ditutup

2. Apa yang dimaksud dengan margin call?

Margin Call adalah peringatan bagi trader ketika ekuitas akun turun 50% di bawah Level Margin. Ini berarti, akun hanya memiliki sisa sedikit dari margin yang disediakan. Sehingga harus didanai dengan lebih banyak uang untuk mencegah dari Stop Out atau penutupan paksa. Trading platform will start closing trading positions at Stop Out level, which is set to be 30% of Margin Level.

3. Apa yang dimaksud dengan spread?

Spread adalah selisih antara harga penawaran dan permintaan. Harga penawaran adalah kurs di mana Anda dapat menjual pasangan mata uang, harga permintaan adalah kurs di mana Anda dapat membeli pasangan mata uang. Bersama kami, Anda dapat trading berbagai macam instrumen dengan spread yang fleksibel. Ini akan memberikan Anda tingkat transparansi harga yang lebih besar di trading Anda.

4. Apa yang dimaksud dengan FIFO?

Dalam trading forex, FIFO (First In First Out) adalah keharusan untuk menutup trade terbuka yang pertama (atau paling awal) jika ada beberapa trade terbuka dengan pasangan dan nilai sama.

5. Apa yang dimaksud dengan Jumlah order dalam trading Forex?

Istilah volume trading mengacu pada jumlah lot standar yang ingin Anda tradingkan. 1,00 mengacu pada 1 lot standar atau 100.000 unit base currency, jadi 0,10 mengacu pada 1 lot mini atau 10.000 unit base currency. 0,01 mengacu pada 1 lot mikro atau 1.000 unit base currency.

6. Apa yang dimaksud dengan posisi 'long' atau 'short' ?

Jika Anda membeli pasangan mata uang, berarti Anda ada membuka posisi 'long/beli' dan jika menjual berarti 'short/jual'. Misalnya, jika Anda membeli 1 lot EUR/USD, ini berarti bahwa Anda membuka posisi long/beli untuk 100.000 unit EUR. Dan jika Anda menjual 10 lot AUD/CAD, ini berarti bahwa Anda membuka posisi short/jual untuk 1.000.000 unit USD.

7. Apa yang dimaksud dengan stop loss?

Stop loss adalah perintah untuk menutup posisi yang sebelumnya terbuka di harga yang kurang menguntungkan bagi klien dibandingkan harga pada saat pemasangan order. Stop loss adalah titik batas yang Anda tentukan untuk order Anda. Setelah titik batas ini tercapai, order Anda akan ditutup. Fitur ini berguna jika Anda ingin meminimalkan kerugian saat pasar tidak berpihak dengan Anda. Posisi stop loss selalu ada di bawah harga JUAL saat membeli atau di atas harga BELI saat menjual.

8. Apa yang dimaksud dengan trailing stop?

Trailing stop adalah tipe order stop loss. Trailing stop adalah level persentase yang ada di bawah harga pasar (untuk posisi long/beli), atau di atas harga pasar (untuk posisi short/jual).

9. Apa yang dimaksud dengan broker Forex?

Seorang broker Forex adalah perantara antara Anda dan meja antar bank, yakni jaringan bank yang trading satu sama lain. Biasanya, broker Forex akan menawarkan harga dari bank, berfungsi sebagai penyedia likuiditas dari bank. SimpleFX menggunakan beberapa bank untuk menentukan harga dan kami menawarkan quote harga terbaik dengan eksekusi yang cepat.

10. Apa yang dimaksud dengan margin?

Margin adalah jumlah persentase dari total ukuran trading yang diminta broker sebagai deposit jaminan agar trader dapat membuka suatu posisi. Jumlah ini bukan fee atau biaya transaksi. Tapi hanya sebagai ekuitas akun Anda yang ada akun Anda sebagai deposit dari sebuah trade. Persyaratan margin dihitung dengan mengambil persentase dari ukuran trading nosional dan ditentukan broker di depan dalam persyaratan trading.

11. Apa yang dimaksud dengan spot market?

Spot market adalah pasar yang memperdagangkan harga saat dari suatu instrumen keuangan.

12. Apa yang dimaksud dengan slippage (meleset) dan bagaimana itu dapat terjadi?

Slippage terjadi ketika terjadi kesenjangan pasar atas harga atau karena likuiditas yang tersedia pada harga yang diberikan telah habis. Kesenjangan pasar biasanya terjadi di pasar yang bergerak cepat. Yakni ketika harga bisa melompat beberapa pips tanpa ada trading harga di antaranya. Demikian pula, setiap harga memiliki sejumlah likuiditas yang tersedia. Contoh jika harga ada di 50 dan tersedia 1 juta di 50. Maka order senilai 3 juta akan slippage, karena 3 juta lebih banyak dari 1 juta yang tersedia di posisi 50.

13. Apa yang dimaksud dengan rollover/swap?

Rollover rate, disebut juga sebagai tingkat swap/bunga, adalah biaya beban yang dikenakan pada akun Anda hari per hari. Rollover rate adalah selisih bunga dari dua mata uang yang trader peroleh atau bayar ketika suatu posisi dibiarkan terbuka semalaman.

14. What is a 3 days swap?

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held over the weekend. To level this time gap, SimpleFX applies a 3-day rollover strategy on Wednesdays or Fridays.

15. What is “Size”?

Trade size refers to the size of the position that you would like to open, NOT the amount of your funds that you would like to use. It depends on the instrument.

16. How does leverage work?

Bigger leverage does not increase interest, profit or loss. Only the size of a position has influence on these parameters. With higher leverage, you can open bigger positions but it is not always necessary. For example 1 lot position on any instrument and 1:100 leverage will give you the same profit/loss and interest as 1 lot on the same instrument and with 1:500 leverage. However, when high leverage is used, your margin requirements are lower so you have more free margin and can open more positions.

Pertanyaan Umum

1. Bagaimana cara mendapatkan keuntungan dari trading Forex?

Jumlah keuntungan Anda tergantung pada efisiensi strategi trading Anda, seberapa baik Anda akan belajar untuk memprediksi perubahan suku bunga dan menghemat jumlah deposit Anda yang memungkinkan Anda untuk bertahan pada situasi yang tidak menguntungkan selama pergerakan pasar.

2. Bagaimana cara kerja trading Forex?

Forex digunakan untuk perdagangan pasangan mata uang. Pasangan mata uang umum adalah Euro/Dollar Amerika, Dollar Amerika /Yen Jepang, Inggris Pound/Dollar Amerika, dan Dollar Amerika /Dollar Kanada. Anda membeli satu mata uang dan secara otomatis menjual yang lain.

3. Bagaimana saya bisa membuka akun trading?

Klik Daftar, konfirmasi email Anda dan Anda akan menerima rincian login Anda. Akun Bitcoin tidak memerlukan proses verifikasi (tidak diperlukan identitas atau bukti alamat). Untuk membuka akun hard currency, Anda terlebih dahulu harus melalui proses verifikasi.

4. Alat apa yang saya perlukan untuk trading di Forex?

Klik Daftar, konfirmasi email Anda dan Anda akan menerima rincian login Anda. Akun Bitcoin tidak memerlukan proses verifikasi (tidak diperlukan identitas atau bukti alamat). Untuk membuka akun hard currency, Anda terlebih dahulu harus melalui proses verifikasi.

5. Siapa peserta di pasar Forex?

Pasar Forex disebut pasar antar bank karena faktanya secara historis didominasi oleh bank, termasuk Bank Sentral, bank komersial, dan bank investasi. Namun, persentase peserta pasar lain terus berkembang pesat dan sekarang termasuk didalamnya perusahaan besar multinasional, manajer keuangan global, dealer resmi, broker uang internasional, trader saham dan option, dan investor perorangan.

6. Dimana lokasi pusat dari pasar Forex?

Forex trading tidak terpusat pada pasar pertukaran layaknya sebuah pasar saham dan pasar berjangka. Pasar Forex dianggap sebagai pasar luar Bursa atau pasar antar bank. Karena faktanya transaksi dilakukan antara dua pihak melalui telepon atau jaringan elektronik.

7. Apa yang dimaksud dengan Forex?

Forex, juga dikenal sebagai foreign exchange (valuta asing) atau FX, adalah proses simultan pembelian satu mata uang dan penjualan yang lain. Pasar forex tersedia selama 24 jam sehari, lima hari seminggu. Forex adalah salah satu pasar yang terbesar, pasar keuangan yang paling likuid di dunia. Sebagai perbandingan, Bursa Efek New York membuat transaksi sekitar $ per hari dalam nilai dan pasar Forex membuat transaksi lebih dari $ 5 trilyun per hari dalam nilai.

8. Does SimpleFX send tax returns?

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

9. Can I lose more than I deposited to my SimpleFX account?

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.


1. I invited my friends to SimpleFX, and they already made a deposit. However, I don’t see my affiliate revenue from referring them on my account. Why?

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 25% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

2. Why can't I see my affiliates’ names or contact information?

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

3. I invited my friends to SimpleFX, they already registered. However, I can't see them as my referrals. Why?

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

4. What methods can I use to withdraw money from affiliation?

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

5. Can I change my referral?

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

6. I have made a withdrawal of my earned affiliate commission, but I still did not receive it on my account. Why?

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile -> Affiliate -> Payout.


1. Do trades have expiration or settlement dates?

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

2. Can I trade using my mobile devices?

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available. Additionally, please feel free to download MetaTrader4 software for your mobile devices. Please check the MetaTrader4 download page.

3. How do I check historical data regarding any symbol from the SimpleFX offers?

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on webtrader or “MN” in MetaTrader4 to reveal a wider data range.

4. My account is in Bitcoin, but I do not have any order opened on Bitcoin. I am holding positions on metals, indices and forex. Will my account be affected with the price of Bitcoin going down rapidly?

Trading conditions like required margin may be changed due to price changes. Your profit or loss is dependent also on the exchange rate of Bitcoin against other symbols, which changes in time. As a result, your profit or loss is dependent on Bitcoin prices.

5. Why does my equity/profit/loss change even though the market is closed?

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

6. Why are spreads so high during the opening of the market?

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

7. Is spread applied twice, first time during opening of the order and second time during closing of the order?

Spread is applied once during the opening of an order.

8. Why is the market frozen and prices do not change?

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

9. What kind of leverage is available?

At SimpleFX, you can choose one leverage for each account. You can modify it, but the required margin will be affected. However, you can always add another account to use a different leverage. The minimum leverage is 1:2, and the maximum is 1:500. The effective leverage depends on which market you are trading.

10. What does it mean when the market is closed?

You cannot close, modify or open orders for closed symbols when the market is closed.

11. Are dividends paid to my account?

Yes. SimpleFX pays out the dividends for stocks and indices. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity.

12. Should I long or short?

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

13. Can I partially close my position?

Yes. You can partially close a position using different methods. Please check this short video tutorial.

14. My stop loss or take profit order was not activated or was activated too early. Why?

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. For further details, please check the SimpleFX Trading Tips.

15. I just got margin called. What do I do?

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

16. My position was closed without my permission/I just got stopped out. Why?

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

17. How do I convert SWAP rates?

SWAP points are presented in the SimpleFX Terms and Conditions.
Formula: size of order*contract size*tick size*swap rate=swap value in quote currency
Example: BTCUSD contract size is 100 and tick size is 0.01. For 0.01 lot BUY order (0.01 lot=1 BTC), swap rate is currently -533.8584 points, so calculations will be as follows: 1*1*0.01*(-533.8584)=-$5.338584. BTC price is currently about $11,050 so 5.338584/11050= -0.00048 BTC.

18. Why was my previous order closed when I opened a new one?

You have FIFO option enabled on the platform. It means that when you have a BUY position opened, and then open a SELL position on the same instrument with the same size, the new SELL position will close the former BUY position. To have both SELL and BUY positions opened simultaneously, you need to turn off the FIFO option. You can find the FIFO option on the Symbols panel, beside the trade calculator.

19. What time are the symbols closing today?

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the SimpleFX Terms and Conditions.

20. I didn't change the leverage, but it changed. Why?

The leverage limitation is a SimpleFX margin requirement that limits the risk associated with the close-out of large positions held on margin. Please bear in mind that all major brokers use this kind of risk-reducing system. For an account balance below $5000, you can set your maximum leverage up to 1:500. Of course, you can set a lower leverage manually like 1:200, 1:100, 1:50 and so on. But when your account balance will increase over $5000, your leverage will be reduced automatically to 1:400 or less, according to the SimpleFX leverage levels.

21. I made a deposit/internal transfer to my account, but I still got stopped out. Why?

Your free margin was reduced right after you performed a deposit/internal transfer to your account. Deposit/internal transfer increased your account balance, and that caused your account leverage to automatically decrease from 1:300 to 1:200.

22. Why are spreads changing?

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

23. What are the requirements for an order to be executed?

An order can be executed if there is an opposite order or orders on the market.

24. Why do prices at SimpleFX differ from other exchanges?

The prices offered at SimpleFX are spot prices, which differs from contract prices.

25. How do I calculate the required margin?

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

26. What value has 1 pip of BTCUSD?

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

27. What is your market gap policy? When I submit a pending order and the market opens with a gap, on what price will my order be executed?

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.


1. Apa yang dimaksud dengan bitcoin?

Bitcoin adalah mata uang digital yang dibuat pada tahun 2009 terutama berdasarkan makalah yang diterbitkan sendiri oleh Satoshi Nakamoto. Bitcoin memungkinkan terjadinya pembayaran cepat (dan pembayaran mikro) dengan biaya yang sangat rendah, dan menghindari keterlibatan pemerintah pusat dan emiten.

2. Apakah aman menggunakan SimpleFX untuk trading Bitcoin?

Ya, kami mengambil tindakan pencegahan yang serius untuk memastikan keamanan sistem kami. Dan kami secara terus-menerus memonitor jaringan kami terhadap setiap kegiatan yang mencurigakan. Namun, kami tidak dapat memberikan keamanan bagi Bitcoin yang disimpan di komputer pengguna. Jadi sangat penting untuk mengambil langkah-langkah tambahan untuk memastikan bahwa dompet bitcoin Anda tetap dilindungi dari pengguna selain diri sendiri.

3. I don’t own cryptocurrency. Can I trade Bitcoin or other coins at SimpleFX?

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.

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