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Questions fréquemment posées

FAQ

1. Quel est le montant minimum du dépôt initial permettant d'ouvrir un nouveau compte ?

Il n'y a pas de montant minimum de dépôt pour ouvrir un compte.

2. Les conditions de trading en mode démo sont-elles différentes de celles du compte réel ?

Les cotations sur les comptes de démonstration sont identiques à celles des comptes de trading réels

3. Combien de comptes puis-je ouvrir ?

Clients can create up to 3 Live and Demo accounts for each currency.

4. En quoi consiste un courriel de vérification ?

As a part of account creation process we require your email address to be verified. \n

5. What is SimpleFX?

SimpleFX is a robust online trading provider offering trading with Forex CFDs on Bitcoin, Litecoin, Ethereum, precious metals, energy, indices and equities from all over the world.

6. SimpleFX Company Information

SimpleFX Ltd. is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd. is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

7. What type of broker are you?

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

8. How many accounts can I open?

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

9. If I was trading on a Demo account and then switched to a Live account, would I have to pay additional fees or commissions?

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

10. On the webtrader, I am trying to close an order, but it does not close. Why?

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

11. Do you have video tutorials?

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

12. What is CFD?

CFD is a contract for difference. It is a deal between the seller and the buyer. If you open a buy order and close the transaction when the price moves up, you will make a profit. If you open a sell order and close it when the price moves down, you will make a profit. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

13. When is an account considered “inactive”?

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

14. From which countries clients can not open an account?

We do not accept documents/clients from the following countries: Algeria, Belgium, The Bahamas, Botswana, Cambodia, Cuba, Ecuador, Ethiopia, Ghana, Iran, Monaco, Myanmar, North Korea, Pakistan, Poland, Saint Vincent and the Grenadines, Panama, Sri Lanka, Syrian Arab Republic, Trinidad and Tobago, Tunisia, United States, and Yemen.

15. Can my profit/loss/balance be displayed in a currency different from my account’s base currency?

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

16. My balance/profit/loss shows “0” even though I have funds on my account/open positions. Why?

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.

Paiements

1. Combien de temps les retraits d'argent prennent-ils ?

Les virements bancaires nécessitent entre 3 et 5 jours ouvrés. Les retraits via des moyens de paiement électroniques, cartes bancaires et cryptomonnaies sont traités sous 24 heures. Les demandes de retrait initiées le weekend seront traitées le lundi.

2. Puis-je trader après avoir effectué une demande de retrait ?

Yes, money are debited from your trading account immediately. You are able to trade with the rest of your funds.

3. J'ai utilisé plusieurs moyens de paiement électroniques pour alimenter mon compte et j'ai réalisé des pertes et profits. Comment puis-je retirer l'argent ?

Si vous avez effectué un dépôt à l'aide de plusieurs moyens de paiement et enregistré des pertes ou profits, vous pouvez retirer vos fonds vers le moyen de paiement utilisé pour le dépôt le plus important. Les fonds déposés via un transfert bancaire ou un dépôt local doivent être retirés vers le compte bancaire.

4. Puis-je transférer des fonds entre mes comptes de trading ?

Oui, vous pouvez utiliser l'option transfert interne. Les fonds seront transférés immédiatement. Il n'y a aucun frais sur les transferts entre comptes libellés dans la même devise.

5. Est-il possible d'effectuer un retrait sur une carte de crédit ?

Oui, c'est l'unique moyen de retirer des fonds déposés à l'aide d'une carte de crédit.

6. Que se passe-t-il si je n'envoie pas la copie de ma carte de crédit à SimpleFX ?

Dans ce cas de figure, vous ne serez pas en mesure de déposer ou de retirer des fonds à l'aide de cette carte de crédit.

7. Que se passe-t-il si j'utilise la carte de crédit de quelqu'un d'autre ?

Les paiements effectués à l'aide de la carte de crédit d'un tiers sont rigoureusement interdits ! Dans ce cas de figure, les frais de remboursement seront déduits du montant transféré qui sera renvoyé au propriétaire de la carte de crédit. Vous n'aurez plus la possibilité d'effectuer de paiements à l'aide de cette carte de crédit à l'avenir.

8. Combien de temps ai-je pour fournir les documents demandés ?

There is no time limitation for delivering required documents. However if we do not receive these documents we may block the possibility to deposit using this credit card in a future.

9. Do you accept fiat (hard) currency?

Yes. You can open an account in 18 different hard currencies!

10. Why are Bitcoin deposits not instant?

SimpleFX requires 1 confirmation from a Bitcoin network to process a Bitcoin deposit request. SimpleFX does not have any influence on confirmation time. The first confirmation is usually received within 1–30 minutes. However, this time period may be delayed due to low transaction fee or Bitcoin network overload.

11. Why are cryptocurrency withdrawals not instant?

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

12. Can I exchange Bitcoins or other cryptocurrencies for hard currency?

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

13. Can I exchange Bitcoins or other cryptocurrencies for Tether (USDT)?

Unfortunately, conversion to Tether is not possible.

14. What is the minimum initial deposit required to open a new account?

There is no minimum deposit required to open an account. You may transfer as much funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

15. What are the main rules regarding withdrawals?

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

16. What are the main rules regarding deposits?

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

17. Can I withdraw my money if I have an open position?

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

18. What documents are needed to perform my first fiat (hard currency) deposit?

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

19. What is a withdrawal fee?

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

20. Why is the amount received in my trading account smaller than the amount I sent?

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

21. What is the conversion rate for Skrill and Neteller withdrawal fees?

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

22. What is the conversion rate for account currency exchange?

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

23. Can I deposit to/withdraw from my friend’s/relative’s account/card?

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

24. Can I transfer funds from my trading account to another client’s trading account?

It is not possible.

25. I still didn't receive my ETH deposit. How long will it take?

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

26. What is a gas limit?

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

27. I have added a withdrawal wallet address for verification but did not receive a verification email. What should I do?

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.

Meta Trader 4

1. Comment puis-je ouvrir une position de trading ?

Choisissez un instrument dans le Moniteur (situé en haut à droite de l'écran) et double-cliquez dessus.

2. Comment puis-je ouvrir un nouveau graphique ?

Ouvrez le menu Fichier et cliquez sur Nouveau graphique, puis choisissez un instrument financier dans la liste.

3. Qu'est-ce que le Solde, l'Équité, la Marge et la Marge Libre ?

Balance is the amount of money on your account after the last closed trade. Equity is the sum of Balance and current Profit/Loss of open positions and SWAP. Margin is the amount of money necessary to cover your possible losses during margin trading. Free margin is the amount availabe to open next trades. Free margin equals equity minus margin.

4. J'ai téléchargé Metatrader 4 depuis le site d'un autre courtier. Puis-je trader avec SimpleFX ?

Yes, you can. The only thing you will have to do is change the Server name in Metatrader settings: just open Menu Tools → Options → Server and enter Server DNS:\r\nSimpleFX Demo: demo-mt4.simplefx.io\r\n
\r\nSimpleFX Live: live-mt4.simplefx.io

5. J'ai installé MetaTrader mais je ne parviens pas à me connecter à votre serveur, pourquoi ?

Il est probable que votre ordinateur soit connecté à Internet par l'intermédiaire d'un pare-feu ou d'un serveur proxy, par exemple si vous utilisez MetaTrader sur votre lieu de travail.

6. Où puis-je trouver les valeurs des SWAPS ?

Faites un clic droit sur le Moniteur et choisissez Symboles dans le menu contextuel; Sélectionnez une paire de devises et cliquez sur Propriétés.

7. Puis-je changer de fuseau horaire dans MetaTrader ?

Non, le fuseau horaire de nos serveurs est toujours UTC.

8. Comment puis-je consulter mon historique de trading ?

Ouvrez la fenêtre du terminal en appuyant sur les touches Ctrl+T de votre clavier et sélectionnez l'onglet Historique du Compte. Faites un clic droit pour activer le menu contextuel, qui vous permettra d'enregistrer votre historique de trading au format .html afin de pouvoir le consulter plus tard une fois déconnecté.

9. Puis-je utiliser des robots de trading automatique ou Expert Advisers (EA) ?

Oui, toutes nos plateformes de trading prennent en charge l'utilisation d'EA.

10. Comment puis-je savoir si un trade est bien clôturé ?

La liste des positions ouvertes est affichée dans l'onglet Terminal en bas de la fenêtre MetaTrader.

11. Pourquoi le solde de mon compte en BTC est-il si élevé ?

La plateforme MetaTrader est conçue pour afficher le solde de votre compte avec deux chiffres après la virgule (1 BIT = 100 satoshis ou 0,01 BIT = 1 satoshi). C'est pourquoi nous utilisons l'unité BIT au lieu de BTC (1 BTC=1 000 000 BIT).

12. Is it possible to change the display currency BIT/LIT/EIT/EIC to another currency in MT4?

It is not possible.

13. How do I download the historical data for any symbol from the SimpleFX offers?

Please go to MetaTrader4. Press F2, then choose a symbol. Double click on the required time interval. Finally, click on the “Export” button.

14. Can I change the time presented on MT4 charts?

It is not possible. MT4 displays UTC time. You may try our webtrader, which displays your local time zone.

15. I opened MT4 but I can't see BTCUSD or other cryptocurrencies. Why?

Please right click on Market Watch. When the new window pops up, click “Show All.”

16. Can I have multiple versions of MT4 running to monitor several accounts?

Yes. Just download once again MT4 from our download section and install it in another location other than the default installation directory.

17. How can I login to MT4?

To login to MT4, type in your SimpleFX account number and your password used on the webtrader.

18. Is it possible to set a Trailing Stop using your web platform?

No. However, you can find a Trailing Stop on our MT4 platform. To set up a Trailing Stop on MT4, right click on the open position, and then choose Trailing Stop. Before you can do this, you need to connect your account with MT4.

19. I can’t add a new trading account in MT4. Why?

You can only create a new trading account via website only. To do this, please go to SimpleFX. Then, click on the Main menu -> Accounts & Deposits -> Add accounts. After that, you can connect a newly created account to the MetaTrader4 software.

Conditions sur le Forex

1. En quoi consiste un ordre take profit ?

Le Take profit est un ordre de clôture d'une position ouverte à un prix favorable pour le client par rapport au prix d'ouverture de l'ordre. Une fois le niveau take profit atteint, l'ordre sera clôturé.

2. Qu'est-ce qu'un appel de marge ?

Un appel de marge est une alerte qui signale au trader que l'équité de son compte est inférieure à 50% de la marge. Autrement dit, le solde du compte n'est plus suffisant pour faire face à la marge demandée et doit être alimenté afin d'éviter une clôture forcée. La plateforme de trading commencera à clôturer les positions au niveau Stop Out, qui correspond à 30% de la marge.

3. Qu'est-ce qu'un spread ?

Le spread est la différence entre le prix d'achat et le prix de vente. Le prix de vente est le prix auquel vous pouvez vendre une paire de devises et le prix d'achat celui auquel vous pouvez l'acheter. Vous pouvez trader de nombreux instruments avec des spreads variables grâce à nos services. Cela vous offre davantage de transparence sur vos prix de transaction.

4. Qu'est-ce que FIFO ?

Dans l'univers du trading de forex, le mécanisme FIFO (premier entré, premier sorti) impose de clôturer la première transaction ouverte (la plus ancienne) lorsque plusieurs transactions d'un montant identique sont ouvertes sur la même paire de devises.

5. Qu'est-ce que le « volume d'un ordre » pour un trade sur le forex ?

Le terme « volume d'un ordre » est le nombre de lots standards que vous souhaitez trader. 1,00 correspond à 1 lot standard, soit 100 000 unités de la devise de base, 0,10 correspond à 1 mini lot ou 10 000 unités de la devise de base. 0,01 correspond à 1 micro lot, soit 1 000 unités de la devise de base

6. Que signifie avoir une position « long » ou « short » ?

Si vous achetez une paire de devises, vous ouvrez une position « long » à l'achat ; si vous vendez, on parle de position « short » à la vente. Par exemple, si vous achetez 1 lot de la paire EUR/USD, vous avez une position long de 100 000 EUR. Si vous vendez 10 lots d'AUD/CAD, vous avez une position short de 1 000 000 AUD.

7. Qu'est-ce qu'un stop loss ?

Un Stop loss est un ordre de clôture d'une position à un prix défavorable pour le client par rapport au prix d'ouverture de l'ordre. Le Stop loss est la limite à laquelle vous avez décidé de liquider votre ordre. Une fois cette limite atteinte, votre ordre sera clôturé. Ce type d'ordre est utile si vous souhaitez minimiser vos pertes lorsque le marché évolue en votre défaveur. Les niveaux stop loss sont toujours paramétrés en-dessous du prix d'ACHAT pour protéger une position longue et au dessus du prix de VENTE pour protéger une position courte.

8. En quoi consiste un stop suiveur ?

Un stop suiveur est un type d'ordre stop loss. Il correspond à un pourcentage défini en dessous du prix de marché (pour les positions acheteuses) ou au-dessus de celui-ci (pour les positions vendeuses).

9. Qu'est-ce qu'un courtier Forex ?

Un courtier Forex est un intermédiaire entre vous et un teneur de marché interbancaire, un réseau de banques qui tradent entre elles. Généralement, un courtier Forex vous offrira les prix communiqués par les banques, en jouant un rôle de fournisseur de liquidité. SimpleFX utilise plusieurs banques et vous offre les meilleurs prix disponibles ainsi que des exécutions rapides.

10. Qu'est-ce que la marge ?

La marge est un pourcentage du notionnel d'un trade exigé par un courtier lors de l'ouverture d'une position par un trader. Ce montant n'est pas une commission ni un coût de transaction, il s'agit simplement d'une portion de l'équité du compte qui sert de garantie pour la transaction. Les exigences de marge sont calculées en prenant un pourcentage du notionnel du trade et déterminées par le courtier en fonction des conditions de marché.

11. Qu'est-ce qu'un marché au comptant ?

Un marché au comptant est un marché où les instruments sont échangés pour une livraison immédiate.

12. Qu'est-ce que le glissement, pourquoi se produit-il ?

Un glissement se produit lorsque le marché effectue un bond ou lorsque la liquidité disponible à un certain prix est épuisée. Les sauts de marché se produisent dans les marchés volatiles, le prix peut alors sauter de plusieurs pips sans trader aux prix intermédiaires. De même, la liquidité disponible à chaque niveau est limitée. Par exemple, si 1 million est disponible à 50, un ordre pour 3 millions subira un glissement, étant donné que 3 millions dépassent le million disponible à 50.

13. Qu'est-ce que le roulement/swap ?

Le taux de roulement, aussi appelé taux « swap » ou « intérêts », correspond au coût de portage facturé sur votre compte d'un jour sur l'autre. C'est la différence entre les taux d'intérêts des deux devises, sur lesquelles un trader reçoit ou paie des intérêts lorsqu'une position est conservée d'un jour sur l'autre.

14. What is a 3 days swap?

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held over the weekend. To level this time gap, SimpleFX applies a 3-day rollover strategy on Wednesdays or Fridays.

15. What is “Size”?

Trade size refers to the size of the position that you would like to open, NOT the amount of your funds that you would like to use. It depends on the instrument.

16. How does leverage work?

Bigger leverage does not increase interest, profit or loss. Only the size of a position has influence on these parameters. With higher leverage, you can open bigger positions but it is not always necessary. For example 1 lot position on any instrument and 1:100 leverage will give you the same profit/loss and interest as 1 lot on the same instrument and with 1:500 leverage. However, when high leverage is used, your margin requirements are lower so you have more free margin and can open more positions.

Questions générales

1. Comment puis-je gagner de l'argent en tradant le Forex ?

La profitabilité de votre trading dépend de l'efficacité de votre stratégie de trading, de votre capacité à prédire les évolutions des taux d'intérêts mais aussi dans une certaine mesure du dépôt qui vous permettra de tenir dans les situations défavorables en cas de forte volatilité.

2. Comment le trading de Forex fonctionne-t-il ?

Le Forex consiste à trader des paires de devises. Les paires fréquentes comprennent l'Euro/Dollar américain, le Dollar américain/Yen japonais, la Livre Sterling/Dollar américain et le Dollar américain/Dollar canadien. Vous achetez une devise en vendant automatiquement l'autre.

3. Comment puis-je ouvrir un compte de trading ?

Cliquez sur Inscription, confirmez votre adresse de courriel et vous recevrez vos identifiants. Les comptes Bitcoin ne nécessitent aucune vérification supplémentaire : aucune preuve d'identité ni preuve d'adresse. Pour ouvrir un compte en devises fiduciaires, vous devrez respecter le processus de vérification.

4. De quels outils ai-je besoin pour trader le Forex ?

Vous n'aurez besoin que d'un ordinateur équipé d'une connexion à Internet et d'un compte de démonstration gratuit ou d'un compte réel crédité pour vous lancer sur SimpleFX. Toutefois, vous devez impérativement vous équiper des outils et des formations qui vous permettront de contrôler vos risques sur le marché du Forex.

5. Qui sont les participants au marché du Forex ?

Le Forex est un marché dit « interbancaire » car il est historiquement dominé par les banques : banques centrales, banques de détail et banques d'investissement. Toutefois, la proportion d'autres participants au marché est en forte croissance : sociétés multinationales, gestionnaires d'actifs, teneurs de marchés, courtiers internationaux, traders de futures et d'options et investisseurs particuliers.

6. Où est centralisé le marché du Forex ?

Le trading de Forex n'est pas centralisé à la manière d'une bourse, comme c'est le cas pour les actions et les futures. C'est un marché de gré-à-gré (OTC) ou « interbancaire ». Les transactions ont lieu entre deux contreparties par téléphone ou via un réseau électronique.

7. Qu'est-ce que le Forex ?

Le Forex, également appelé marché des devises ou FX, consiste à acheter une devise en vendant simultanément une autre. Le marché du forex est ouvert 24 heures sur 24, cinq jours par semaine. C'est l'un des marchés financiers les plus importants et les plus liquides au monde. À titre comparatif, 169 milliards de dollars s'échangent quotidiennement à la bourse de New York, tandis que les volumes du Forex atteignent 5 000 milliards de dollars en moyenne.

8. Does SimpleFX send tax returns?

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

9. Can I lose more than I deposited to my SimpleFX account?

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.

Affiliates

1. I invited my friends to SimpleFX, and they already made a deposit. However, I don’t see my affiliate revenue from referring them on my account. Why?

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 25% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

2. Why can't I see my affiliates’ names or contact information?

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

3. I invited my friends to SimpleFX, they already registered. However, I can't see them as my referrals. Why?

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

4. What methods can I use to withdraw money from affiliation?

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

5. Can I change my referral?

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

6. I have made a withdrawal of my earned affiliate commission, but I still did not receive it on my account. Why?

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile -> Affiliate -> Payout.

Trading

1. Do trades have expiration or settlement dates?

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

2. Can I trade using my mobile devices?

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available. Additionally, please feel free to download MetaTrader4 software for your mobile devices. Please check the MetaTrader4 download page.

3. How do I check historical data regarding any symbol from the SimpleFX offers?

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on webtrader or “MN” in MetaTrader4 to reveal a wider data range.

4. My account is in Bitcoin, but I do not have any order opened on Bitcoin. I am holding positions on metals, indices and forex. Will my account be affected with the price of Bitcoin going down rapidly?

Trading conditions like required margin may be changed due to price changes. Your profit or loss is dependent also on the exchange rate of Bitcoin against other symbols, which changes in time. As a result, your profit or loss is dependent on Bitcoin prices.

5. Why does my equity/profit/loss change even though the market is closed?

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

6. Why are spreads so high during the opening of the market?

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

7. Is spread applied twice, first time during opening of the order and second time during closing of the order?

Spread is applied once during the opening of an order.

8. Why is the market frozen and prices do not change?

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

9. What kind of leverage is available?

At SimpleFX, you can choose one leverage for each account. You can modify it, but the required margin will be affected. However, you can always add another account to use a different leverage. The minimum leverage is 1:2, and the maximum is 1:500. The effective leverage depends on which market you are trading.

10. What does it mean when the market is closed?

You cannot close, modify or open orders for closed symbols when the market is closed.

11. Are dividends paid to my account?

Yes. SimpleFX pays out the dividends for stocks and indices. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity.

12. Should I long or short?

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

13. Can I partially close my position?

Yes. You can partially close a position using different methods. Please check this short video tutorial.

14. My stop loss or take profit order was not activated or was activated too early. Why?

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. For further details, please check the SimpleFX Trading Tips.

15. I just got margin called. What do I do?

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

16. My position was closed without my permission/I just got stopped out. Why?

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

17. How do I convert SWAP rates?

SWAP points are presented in the SimpleFX Terms and Conditions.
Formula: size of order*contract size*tick size*swap rate=swap value in quote currency
Example: BTCUSD contract size is 100 and tick size is 0.01. For 0.01 lot BUY order (0.01 lot=1 BTC), swap rate is currently -533.8584 points, so calculations will be as follows: 1*1*0.01*(-533.8584)=-$5.338584. BTC price is currently about $11,050 so 5.338584/11050= -0.00048 BTC.

18. Why was my previous order closed when I opened a new one?

You have FIFO option enabled on the platform. It means that when you have a BUY position opened, and then open a SELL position on the same instrument with the same size, the new SELL position will close the former BUY position. To have both SELL and BUY positions opened simultaneously, you need to turn off the FIFO option. You can find the FIFO option on the Symbols panel, beside the trade calculator.

19. What time are the symbols closing today?

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the SimpleFX Terms and Conditions.

20. I didn't change the leverage, but it changed. Why?

The leverage limitation is a SimpleFX margin requirement that limits the risk associated with the close-out of large positions held on margin. Please bear in mind that all major brokers use this kind of risk-reducing system. For an account balance below $5000, you can set your maximum leverage up to 1:500. Of course, you can set a lower leverage manually like 1:200, 1:100, 1:50 and so on. But when your account balance will increase over $5000, your leverage will be reduced automatically to 1:400 or less, according to the SimpleFX leverage levels.

21. I made a deposit/internal transfer to my account, but I still got stopped out. Why?

Your free margin was reduced right after you performed a deposit/internal transfer to your account. Deposit/internal transfer increased your account balance, and that caused your account leverage to automatically decrease from 1:300 to 1:200.

22. Why are spreads changing?

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

23. What are the requirements for an order to be executed?

An order can be executed if there is an opposite order or orders on the market.

24. Why do prices at SimpleFX differ from other exchanges?

The prices offered at SimpleFX are spot prices, which differs from contract prices.

25. How do I calculate the required margin?

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

26. What value has 1 pip of BTCUSD?

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

27. What is your market gap policy? When I submit a pending order and the market opens with a gap, on what price will my order be executed?

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.

Cryptocurrencies

1. Qu'est-ce qu'un bitcoin ?

Bitcoin est une monnaie numérique créée en 2009, sur la base d'un article publié par Satoshi Nakamoto. Le Bitcoin permet d'effectuer des paiements (et des micropaiements) à un coût très faible, en l'absence d'émetteur et d'autorité centrale.

2. SimpleFX est-il sécurisé pour le trading de Bitcoin ?

Oui, nous prenons toutes les mesures raisonnables pour nous assurer de la sécurité de notre système et nous surveillons en permanence les activités suspectes sur notre réseau. Toutefois, nous ne pouvons pas garantir la sécurité des bitcoins stockés sur les ordinateurs des utilisateurs, c'est pourquoi il est important que vous preniez des précautions pour vous assurer que votre porte-monnaie bitcoin reste protégé des autres utilisateurs.

3. I don’t own cryptocurrency. Can I trade Bitcoin or other coins at SimpleFX?

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.

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