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常见问题(常见问题与解答)

常问问题

1. \n\n\n\n什么是开一个新帐户所需的最低初始保证金?\n

\n\n\n\n没有最低存款开户。\n

2. \n\n\n\n做模拟账户的交易条件,从那些对真实交易帐户有什么区别?\n

在模拟账户报价是一样的真实交易账户。

3. \n\n\n\n我多少个账户可以开?\n

客户可以为每种货币创建最多3个Live和Demo账户。

4. 验证邮件

\n\n\n\n验证邮件内容\n

5. What is SimpleFX?

SimpleFX is a robust online trading provider offering trading with Forex CFDs on Bitcoin, Litecoin, Ethereum, precious metals, energy, indices and equities from all over the world.

6. SimpleFX Company Information

SimpleFX Ltd. is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd. is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

7. What type of broker are you?

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

8. How many accounts can I open?

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

9. If I was trading on a Demo account and then switched to a Live account, would I have to pay additional fees or commissions?

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

10. On the webtrader, I am trying to close an order, but it does not close. Why?

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

11. Do you have video tutorials?

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

12. What is CFD?

CFD is a contract for difference. It is a deal between the seller and the buyer. If you open a buy order and close the transaction when the price moves up, you will make a profit. If you open a sell order and close it when the price moves down, you will make a profit. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

13. When is an account considered “inactive”?

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

14. From which countries clients can not open an account?

We do not accept documents/clients from the following countries: Algeria, Belgium, The Bahamas, Botswana, Cambodia, Cuba, Ecuador, Ethiopia, Ghana, Iran, Monaco, Myanmar, North Korea, Pakistan, Poland, Saint Vincent and the Grenadines, Panama, Sri Lanka, Syrian Arab Republic, Trinidad and Tobago, Tunisia, United States, and Yemen.

15. Can my profit/loss/balance be displayed in a currency different from my account’s base currency?

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

16. My balance/profit/loss shows “0” even though I have funds on my account/open positions. Why?

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.

付款

1. 如何长时间才能收回我的钱?

电汇取款需要3-5个工作日。通过电子支付系统,银行卡和密码,货币提款内24小时处理.注意在周末所做的提款申请将在周一进行处理。

2. \n\n\n\n我可以做一个提款请求后,进行交易?\n

是的,钱是从您的交易账户立即扣款。

3. \n\n\n\n我用了几个电子支付系统,资金帐户,并获得利润/做出了损失。我怎样才能取款?\n

\n\n\n\n如果您使用沉积几个支付系统,并获得了利润/做出了损失,你可以撤回资金以用于大矿的支付系统。基金通过电汇或本地存款存放必须使用银行帐户被收回。\n

4. \n\n\n\n我可以将我的交易账户之间的资金?\n

\n\n\n\n是的,你可以使用内部转移选项。这笔钱将被转移immediately.There不收费账户相同的货币之间的转移。\n

5. 是否可以扣费存款到信用卡?

是的,取款已存的金额只能使用信用卡。

6. 如果我不提供给SimpleFX信用卡复印件“,会发生什么?

在这种请款下,您无法使用信用卡存款或取款。

7. 如果我用别人的信用卡会发生什么?

支付使用第三方的信用卡是被禁止!在这情况下,支付金额已减去会收费将放回信用卡的待有人。 此外未来无法使用本信用卡进行交易。

8. 我有多长时间提供所需要的文件?

There is no time limitation for delivering required documents. However if we do not receive these documents we may block the possibility to deposit using this credit card in a future.

9. Do you accept fiat (hard) currency?

Yes. You can open an account in 18 different hard currencies!

10. Why are Bitcoin deposits not instant?

SimpleFX requires 1 confirmation from a Bitcoin network to process a Bitcoin deposit request. SimpleFX does not have any influence on confirmation time. The first confirmation is usually received within 1–30 minutes. However, this time period may be delayed due to low transaction fee or Bitcoin network overload.

11. Why are cryptocurrency withdrawals not instant?

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

12. Can I exchange Bitcoins or other cryptocurrencies for hard currency?

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

13. Can I exchange Bitcoins or other cryptocurrencies for Tether (USDT)?

Unfortunately, conversion to Tether is not possible.

14. What is the minimum initial deposit required to open a new account?

There is no minimum deposit required to open an account. You may transfer as much funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

15. What are the main rules regarding withdrawals?

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

16. What are the main rules regarding deposits?

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

17. Can I withdraw my money if I have an open position?

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

18. What documents are needed to perform my first fiat (hard currency) deposit?

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

19. What is a withdrawal fee?

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

20. Why is the amount received in my trading account smaller than the amount I sent?

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

21. What is the conversion rate for Skrill and Neteller withdrawal fees?

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

22. What is the conversion rate for account currency exchange?

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

23. Can I deposit to/withdraw from my friend’s/relative’s account/card?

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

24. Can I transfer funds from my trading account to another client’s trading account?

It is not possible.

25. I still didn't receive my ETH deposit. How long will it take?

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

26. What is a gas limit?

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

27. I have added a withdrawal wallet address for verification but did not receive a verification email. What should I do?

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.

MetaTrader 4

1. \n\n\n\n我怎样才能开立交易持何立场?\n

请从市场观察金融工具(在屏幕的右上角),并在其上双击。

2. \n\n\n\n我怎样才能打开新的图表?\n

\n\n\n\n打开文件菜单,然后单击新建图表,然后从列表中选择一个金融工具。\n

3. 什么是平衡,公平,保证金和可用保证金?

平衡是钱在您的帐户上次关闭交易后的金额。股权结余及未平仓合约及库存费当期利润/亏损的总和。保证金是必要的,以支付在融资融券的可能的损失金额。可用保证金=净值 - 保证金。

4. 我已经下载MT4客户从其他券商。我可以与SimpleFX交易?

\r\n\r\n\r\n\r\n是的,可以。你必须做的唯一一件事就是更改服务器名称MetaTrader的设置:只需打开菜单工具→选项→服务器并输入服务器的DNS : SimpleFX演示: demo-mt4.simplefx.io\r\n SimpleFX直播: live-mt4.simplefx.io\r\n

5. 我已经安装了MetaTrader的,但它不能连接到服务器。为什么呢?

\n\n\n\n如果您使用的MetaTrader比如你的工作,最有可能的,你的电脑是通过防火墙或代理服务器连接到Internet 。\n

6. \n\n\n我在哪里可以找到库存费的目录?\n

\n\n\n用鼠标右键单击在市场报价领域,并选择在上下文菜单交易品种。选择一个货币对,然后单击属性。\n

7. \n\n\n\n我可以更改MetaTrader的时区?\n

不,我们的交易服务器的时区是UTC始终。

8. \n\n\n\n如何查看我的交易记录?\n

\n\n\n\n按Ctrl + T键打开终端窗口,然后选择账户历史标签。右键单击要启用的上下文菜单,这将允许您在您的交易记录保存为一个.html文件,以便以后可以查看它,当你被注销。\n

9. 我可以用机械手/自动贸易商或专家顾问?

是的,我们所有的交易平台支持使用智能交易。

10. 我怎么知道,一个行业被关闭?

打开位置列表在MetaTrader的窗口底部会显示在终端选项卡。

11. 为什么是平衡我的BTC价值如此之高?

\n\n\n\nMetaTrader平台设置为显示与逗号后的两个景点( 1位= 100 satoshis或0.01位= 1聪)账户余额。这就是为什么我们使用位代替BTC ( 1 BTC = 1 000 000位)。\n

12. Is it possible to change the display currency BIT/LIT/EIT/EIC to another currency in MT4?

It is not possible.

13. How do I download the historical data for any symbol from the SimpleFX offers?

Please go to MetaTrader4. Press F2, then choose a symbol. Double click on the required time interval. Finally, click on the “Export” button.

14. Can I change the time presented on MT4 charts?

It is not possible. MT4 displays UTC time. You may try our webtrader, which displays your local time zone.

15. I opened MT4 but I can't see BTCUSD or other cryptocurrencies. Why?

Please right click on Market Watch. When the new window pops up, click “Show All.”

16. Can I have multiple versions of MT4 running to monitor several accounts?

Yes. Just download once again MT4 from our download section and install it in another location other than the default installation directory.

17. How can I login to MT4?

To login to MT4, type in your SimpleFX account number and your password used on the webtrader.

18. Is it possible to set a Trailing Stop using your web platform?

No. However, you can find a Trailing Stop on our MT4 platform. To set up a Trailing Stop on MT4, right click on the open position, and then choose Trailing Stop. Before you can do this, you need to connect your account with MT4.

19. I can’t add a new trading account in MT4. Why?

You can only create a new trading account via website only. To do this, please go to SimpleFX. Then, click on the Main menu -> Accounts & Deposits -> Add accounts. After that, you can connect a newly created account to the MetaTrader4 software.

外汇交易条款

1. 什么是止盈?

\n\n\n\n止赢是为了在价格更有利可图的客户端比价格下订单时关闭先前打开的位置。当达到获利,订单将被关闭。\n

2. \n\n\n\n什么是补仓?\n

\n\n\n\n补仓是一个警惕的交易者,当账户净值低于50%的保证金水平。这意味着,该帐户只剩提供的余量,并应以防止它从面向一个停止缺货或强制关闭更多的钱资助。\n

3. \n\n\n\n什么是传播?\n

点差是买入价和卖出价之间的差额。买入价是速率你可以卖一个货币对,而卖出价是,你可以买一个货币对的速度。与我们合作,您可以交易大范围灵活利差仪器。这使你对你的交易有较大程度的价格透明度。

4. 什么是FIFO ?

\n\n\n\n在外汇交易中, FIFO (先入先出)是,你必须关闭第一个(或最旧)贸易开放时,有相同的对和同等价值的几次公开交易的要求。\n

5. \n\n\n\n什么是外汇交易“的订单量” ?\n

所谓“订单量”是指您想要交易的标准手数。 1.00是指基础货币的1标准手还是十万台,使0.10是指1小批量或10,000单位的基础货币。 0.01是指基础货币1微地段或1,000个单位。

6. \n\n\n\n是什么意思有一个“长”或“短”的位置?\n

\n\n\n\n如果你是买一个货币对,你打开一个“长”的位置,如果销售 - 一个“短”之一。例如,如果你买1手欧元/美元的,这意味着你打开10万台的欧元多头头寸。如果你卖10手的澳元/加元,这意味着你打开一个空头头寸为100万台的美元。\n

7. 什么是止损?

止损是用于关闭先前打开的位置,在价格低利润客户端比价格下订单的时间顺序。止损是你设置你的订单极限点。一旦这个极限点到达,您的订单将被关闭。如果你希望尽量减少您的损失,当市场对你不利,是很有用的。止损点始终设置低于目前的卖出价就买或以上卖出现行出价。

8. 什么是移动止损?

\n\n\n\n跟踪止损是一种止损单。它被设置在任低于市场价格(对多头头寸)的百分比水平,或者高于市场价格(对于空头头寸) 。\n

9. 什么是外汇经纪人?

\n\n\n\n一个外汇交易经纪人是你和银行间书桌,银行相互贸易网络之间的中介。通常,外汇经纪公司将为您提供来自银行的一个价格,作为自己的流通量提供者。 SimpleFX使用多个银行的定价,我们为您提供最好的报价与快速执行。\n

10. 什么是保证金?

保证金是总交易规模的其中一个经纪人,需要一个良好的诚信保证金,以使交易者打开位置的百分比数。这一数额是不收费或交易成本;它只是你的账户资金的一部分预留您的帐户中作为对贸易的押金。保证金要求采取名义交易量的百分比,并决心通过经纪人事先在交易条件计算。

11. \n\n\n\n什么是现货市场?\n

现货市场指的是应对金融工具的当前价格的市场。

12. \n\n\n\n什么是打滑,它为什么会发生?\n

当市场上的空白价格或因提供流动性,在给定的价格已经用尽打滑发生。市场缺口通常发生在快速变化的市场时的价格可以跳几个点子,而不在价格之间的交易。同样,每片价格有一定量的可流动性。例如,如果价格50和有100万可在50,则有3亿美元的订单将得到滑落,因为3万元是超过1百万个可利用在50的价格。

13. 什么是翻转/掉期?

转期比率,也被称为“库存费”或“利益”利率,简直是 - 成本进行应用到您的帐户上的某一天到一天的基础上。这是两种货币这一个交易者无论是收入还是支付时的位置保持打开隔夜的利率之间的差异。

14. What is a 3 days swap?

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held over the weekend. To level this time gap, SimpleFX applies a 3-day rollover strategy on Wednesdays or Fridays.

15. What is “Size”?

Trade size refers to the size of the position that you would like to open, NOT the amount of your funds that you would like to use. It depends on the instrument.

16. How does leverage work?

Bigger leverage does not increase interest, profit or loss. Only the size of a position has influence on these parameters. With higher leverage, you can open bigger positions but it is not always necessary. For example 1 lot position on any instrument and 1:100 leverage will give you the same profit/loss and interest as 1 lot on the same instrument and with 1:500 leverage. However, when high leverage is used, your margin requirements are lower so you have more free margin and can open more positions.

常见问题

1. \n\n\n\n如何从交易中获利的外汇?\n

\n\n\n你的利润的金额取决于你的交易策略的效率,如何好,你将学会预测利率变化,在你的存款,让您在市场走势持续不利的情况下,量小的程度。

2. 如何外汇交易的工作?

\n\n\n\n外汇用于交易的货币对。常见的货币对是欧元/美元,美元/日元,大英镑/美元和美元/加元。你买一种货币,并自动卖出另一种。\n

3. 我怎样才能开立交易账户?

点击注册,确认您的电子邮件,您将收到您的登录信息。比特币帐户不需要任何其他的验证:地址没有身份证明或要求。要打开一个硬通货账户,你必须要经过验证过程第一次。

4. \n\n\n\n我需要在外汇交易什么工具?\n

你只需要一台电脑与互联网连接和一个免费模拟账户或资金真实账户SimpleFX启动。但是,你应该配备适当的外汇的教育和工具,以最大限度地减少在外汇市场风险。

5. \n\n\n\n谁是外汇市场上的参与者?\n

外汇市场被称为“银行同业”市场,由于这样的事实,历史上它一直占据着银行,包括中央银行,商业银行和投资银行。然而,其他市场参与者的比例正在迅速增加,现在的名单包括大型跨国公司,全球基金经理,注册交易商,国际货币经纪,期货及期权交易员,投资者和个人投资者。

6. \n\n\n\n外汇市场被称为哪里是外汇市场的中心位置?\n

\n\n\n\n外汇交易是不是集中在交易所,为的是与股票和期货市场的情况。外汇市场被认为是一个过度的柜台交易(OTC )或“银行间”市场,由于该交易在两个同行之间通过电话或通过电子网络进行的事实。\n

7. \n\n\n\n什么是外汇?\n

外汇交易,又称外汇或外汇,是一种货币的同时买入,同时卖出另一种。外汇市场是提供每周一天24小时,五天,这是国内规模最大,最具流动性的金融市场在世界上。只是为了比较,纽约证券交易所使得每天约$ 169十亿在数量和外汇市场,使超过50天$万亿美元的成交量。

8. Does SimpleFX send tax returns?

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

9. Can I lose more than I deposited to my SimpleFX account?

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.

Affiliates

1. I invited my friends to SimpleFX, and they already made a deposit. However, I don’t see my affiliate revenue from referring them on my account. Why?

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 25% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

2. Why can't I see my affiliates’ names or contact information?

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

3. I invited my friends to SimpleFX, they already registered. However, I can't see them as my referrals. Why?

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

4. What methods can I use to withdraw money from affiliation?

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

5. Can I change my referral?

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

6. I have made a withdrawal of my earned affiliate commission, but I still did not receive it on my account. Why?

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile -> Affiliate -> Payout.

Trading

1. Do trades have expiration or settlement dates?

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

2. Can I trade using my mobile devices?

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available. Additionally, please feel free to download MetaTrader4 software for your mobile devices. Please check the MetaTrader4 download page.

3. How do I check historical data regarding any symbol from the SimpleFX offers?

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on webtrader or “MN” in MetaTrader4 to reveal a wider data range.

4. My account is in Bitcoin, but I do not have any order opened on Bitcoin. I am holding positions on metals, indices and forex. Will my account be affected with the price of Bitcoin going down rapidly?

Trading conditions like required margin may be changed due to price changes. Your profit or loss is dependent also on the exchange rate of Bitcoin against other symbols, which changes in time. As a result, your profit or loss is dependent on Bitcoin prices.

5. Why does my equity/profit/loss change even though the market is closed?

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

6. Why are spreads so high during the opening of the market?

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

7. Is spread applied twice, first time during opening of the order and second time during closing of the order?

Spread is applied once during the opening of an order.

8. Why is the market frozen and prices do not change?

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

9. What kind of leverage is available?

At SimpleFX, you can choose one leverage for each account. You can modify it, but the required margin will be affected. However, you can always add another account to use a different leverage. The minimum leverage is 1:2, and the maximum is 1:500. The effective leverage depends on which market you are trading.

10. What does it mean when the market is closed?

You cannot close, modify or open orders for closed symbols when the market is closed.

11. Are dividends paid to my account?

Yes. SimpleFX pays out the dividends for stocks and indices. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity.

12. Should I long or short?

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

13. Can I partially close my position?

Yes. You can partially close a position using different methods. Please check this short video tutorial.

14. My stop loss or take profit order was not activated or was activated too early. Why?

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. For further details, please check the SimpleFX Trading Tips.

15. I just got margin called. What do I do?

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

16. My position was closed without my permission/I just got stopped out. Why?

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

17. How do I convert SWAP rates?

SWAP points are presented in the SimpleFX Terms and Conditions.
Formula: size of order*contract size*tick size*swap rate=swap value in quote currency
Example: BTCUSD contract size is 100 and tick size is 0.01. For 0.01 lot BUY order (0.01 lot=1 BTC), swap rate is currently -533.8584 points, so calculations will be as follows: 1*1*0.01*(-533.8584)=-$5.338584. BTC price is currently about $11,050 so 5.338584/11050= -0.00048 BTC.

18. Why was my previous order closed when I opened a new one?

You have FIFO option enabled on the platform. It means that when you have a BUY position opened, and then open a SELL position on the same instrument with the same size, the new SELL position will close the former BUY position. To have both SELL and BUY positions opened simultaneously, you need to turn off the FIFO option. You can find the FIFO option on the Symbols panel, beside the trade calculator.

19. What time are the symbols closing today?

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the SimpleFX Terms and Conditions.

20. I didn't change the leverage, but it changed. Why?

The leverage limitation is a SimpleFX margin requirement that limits the risk associated with the close-out of large positions held on margin. Please bear in mind that all major brokers use this kind of risk-reducing system. For an account balance below $5000, you can set your maximum leverage up to 1:500. Of course, you can set a lower leverage manually like 1:200, 1:100, 1:50 and so on. But when your account balance will increase over $5000, your leverage will be reduced automatically to 1:400 or less, according to the SimpleFX leverage levels.

21. I made a deposit/internal transfer to my account, but I still got stopped out. Why?

Your free margin was reduced right after you performed a deposit/internal transfer to your account. Deposit/internal transfer increased your account balance, and that caused your account leverage to automatically decrease from 1:300 to 1:200.

22. Why are spreads changing?

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

23. What are the requirements for an order to be executed?

An order can be executed if there is an opposite order or orders on the market.

24. Why do prices at SimpleFX differ from other exchanges?

The prices offered at SimpleFX are spot prices, which differs from contract prices.

25. How do I calculate the required margin?

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

26. What value has 1 pip of BTCUSD?

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

27. What is your market gap policy? When I submit a pending order and the market opens with a gap, on what price will my order be executed?

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.

Cryptocurrencies

1. 什么是比特币?

\n\n\n\n比特币是在2009年创建的数字货币,主要是基于中本聪自发表的论文。比特币能够快速支付(小额和)以非常低的成本,同时也避免了需要中央和发行人。\n

2. \n\n\n\n是否可以安全使用SimpleFX的比特币交易?\n

\n\n\n\n是的,我们采取非常措施确保我们系统的安全性,我们不断地监控我们的网络中的任何可疑的活动。但是,我们不能提供安全存储在用户的计算机比特币,所以要采取额外的步骤,以确保您的比特币钱包仍然保护用户除了你自己以外是很重要的。\n

3. I don’t own cryptocurrency. Can I trade Bitcoin or other coins at SimpleFX?

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.

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