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지원

SimpleFX에 대한 모든 것을 가르쳐 줄 자료

자주 묻는 질문

FAQ

1. 새 계좌 개설에 필요한 최소 초기 입금액은 얼마입니까?

계정을 개설하기 위한 최소 입금액은 없습니다.

2. 모의 계좌의 거래 조건은 실제 거래 계좌의 거래 조건과 다릅니다.

모의 계좌의 견적은 실제 거래 계좌와 동일합니다.

3. 몇 개의 계정을 열 수 있습니까?

Clients can create up to 3 Live and Demo accounts for each currency.

4. 확인 이메일은 무엇입니까?

계정 생성 과정의 일부로 귀하의 이메일 주소를 확인해야합니다.

5. What is SimpleFX?

SimpleFX is a robust online trading provider offering trading with Forex CFDs on Bitcoin, Litecoin, Ethereum, precious metals, energy, indices and equities from all over the world.

6. SimpleFX Company Information

SimpleFX Ltd. is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd. is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

7. What type of broker are you?

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

8. How many accounts can I open?

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

9. If I was trading on a Demo account and then switched to a Live account, would I have to pay additional fees or commissions?

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

10. On the webtrader, I am trying to close an order, but it does not close. Why?

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

11. Do you have video tutorials?

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

12. What is CFD?

CFD is a contract for difference. It is a deal between the seller and the buyer. If you open a buy order and close the transaction when the price moves up, you will make a profit. If you open a sell order and close it when the price moves down, you will make a profit. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

13. When is an account considered “inactive”?

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

14. From which countries clients can not open an account?

We do not accept documents/clients from the following countries: Algeria, Belgium, The Bahamas, Botswana, Cambodia, Cuba, Ecuador, Ethiopia, Ghana, Iran, Monaco, Myanmar, North Korea, Pakistan, Poland, Saint Vincent and the Grenadines, Panama, Sri Lanka, Syrian Arab Republic, Trinidad and Tobago, Tunisia, United States, and Yemen.

15. Can my profit/loss/balance be displayed in a currency different from my account’s base currency?

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

16. My balance/profit/loss shows “0” even though I have funds on my account/open positions. Why?

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.

지불

1. 돈을 인출하는데 얼마나 걸리나요?

송금 인출은 3-5일 정도 걸릴 수 있습니다. 전자 지불 시스템, 은행 카드 및 암호화 통화를 통한 인출은 24시간 이내에 처리됩니다. 주말에 철수 요청은 월요일에 처리됩니다.

2. 인출 요청을 한 후 거래 할 수 있습니까?

네, 돈은 거래 계좌에서 즉시 인출됩니다. 나머지 자금으로 거래 할 수 있습니다.

3. 저는 몇 가지 전자 지불 시스템을 사용하여 계좌에 자금을 투자하고 이익을 얻거나 손실을 입어습니다. 어떻게 돈을 인출할 수 있습니까?

여러 지불 시스템을 사용하여 입금하고 이익을 얻었거나 손실을 입은 경우 최대 예치금으로 사용된 지불 시스템으로 자금을 인출할 수 있습니다. 계좌 이체 또는 현지 예금을 통해 입금한 자금은 은행 계좌를 사용하여 인출해야합니다.

4. 거래 계좌간에 송금 할 수 있습니까?

예, 내부 전송 옵션을 사용할 수 있습니다. 돈은 즉시 이체됩니다. 동일한 통화를 사용하는 계좌 간의 이체 수수료는 없습니다.

5. 보증금을 신용 카드로 다시 청구할 수 있습니까?

예. 신용 카드를 통해 입금된 금액을 인출할 수 있는 유일한 방법입니다.

6. SimpleFX에 신용 카드 사본을 보내지 않으면 어떻게됩니까?

이 경우 이 신용 카드를 사용하여 입금하거나 인출할 수 없습니다.

7. 다른 사람의 신용 카드를 사용하면 어떻게 됩니까?

제 3자의 신용 카드를 이용한 결제는 금지되어 있습니다! 이런 종류의 지불 금액의 경우, 전액 환불 수수료가 감액되며, 신용 카드 소지자에게 반환됩니다. 또한 향후 이 카드를 사용하여 후속 입금을 할 수 없습니다.

8. 필요한 서류를 제출하려면 얼마나 걸립니까?

필요한 문서를 전달하는 데는 시간 제한이 없습니다. 그러나 이러한 서류를 받지 못하면 장래에 이 신용 카드를 사용하여 입금할 가능성이 사라질 수 있습니다.

9. Do you accept fiat (hard) currency?

Yes. You can open an account in 18 different hard currencies!

10. Why are Bitcoin deposits not instant?

SimpleFX requires 1 confirmation from a Bitcoin network to process a Bitcoin deposit request. SimpleFX does not have any influence on confirmation time. The first confirmation is usually received within 1–30 minutes. However, this time period may be delayed due to low transaction fee or Bitcoin network overload.

11. Why are cryptocurrency withdrawals not instant?

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

12. Can I exchange Bitcoins or other cryptocurrencies for hard currency?

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

13. Can I exchange Bitcoins or other cryptocurrencies for Tether (USDT)?

Unfortunately, conversion to Tether is not possible.

14. What is the minimum initial deposit required to open a new account?

There is no minimum deposit required to open an account. You may transfer as much funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

15. What are the main rules regarding withdrawals?

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

16. What are the main rules regarding deposits?

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

17. Can I withdraw my money if I have an open position?

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

18. What documents are needed to perform my first fiat (hard currency) deposit?

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

19. What is a withdrawal fee?

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

20. Why is the amount received in my trading account smaller than the amount I sent?

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

21. What is the conversion rate for Skrill and Neteller withdrawal fees?

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

22. What is the conversion rate for account currency exchange?

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

23. Can I deposit to/withdraw from my friend’s/relative’s account/card?

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

24. Can I transfer funds from my trading account to another client’s trading account?

It is not possible.

25. I still didn't receive my ETH deposit. How long will it take?

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

26. What is a gas limit?

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

27. I have added a withdrawal wallet address for verification but did not receive a verification email. What should I do?

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.

Meta Trader 4

1. 어떻게 거래 포지션을 열 수 있습니까?

마켓 워치(화면의 오른쪽 상단 모서리)에서 금융 상품을 선택하고 더블 클릭하십시오.

2. 새 차트를 열려면 어떻게해야합니까?

파일 메뉴를 열고 새 차트를 클릭한 다음 목록에서 금융 상품을 선택하십시오.

3. 잔액, 주식, 증거금 및 프리 마진이란 무엇입니까?

잔액은 마지막 거래가 마감된 후 귀하의 계좌에 입금되는 금액입니다. 지분은 잔액과 미결 상태의 현재 손익의 합계이며 SWAP입니다. 마진은 마진 거래 중 발생할 수 있는 손실을 충당하기 위해 필요한 금액입니다. 프리 마진은 다음 거래를 열 때 사용할 수 있는 금액입니다. 프리 마진은 자본에서 마이너스 마진을 뺀 것입니다.

4. 다른 브로커에서 Metatrader 4를 다운로드했습니다. SimpleFX와 거래 할 수 있습니까?

Yes, you can. The only thing you will have to do is change the Server name in Metatrader settings: just open Menu Tools → Options → Server and enter Server DNS:\r\nSimpleFX Demo: demo-mt4.simplefx.io\r\n
\r\nSimpleFX Live: live-mt4.simplefx.io

5. MetaTrader를 설치했지만 서버에 연결할 수 없습니다. 왜 그렇습니까?

예를 들어 직장에서 MetaTrader를 사용하는 경우 컴퓨터가 방화벽이나 프록시 서버를 통해 인터넷에 연결되어있을 가능성이 높습니다.

6. 스왑 값은 어디에서 찾을 수 있습니까?

Market Watch 필드를 마우스 오른쪽 버튼으로 클릭하고 컨텍스트 메뉴에서 기호를 선택하십시오. 통화 쌍을 선택하고 등록 정보를 클릭하십시오.

7. MetaTrader에서 시간대를 변경할 수 있습니까?

아니요. 거래 서버의 시간대는 항상 UTC입니다.

8. 내 거래 내역은 어떻게 볼 수 있습니까?

키보드의 Ctrl + T를 눌러 터미널 창을 열고 계정 기록 탭을 선택하십시오. 마우스 오른쪽 버튼을 클릭하여 컨텍스트 메뉴를 활성화하면 거래 기록을 .html 파일로 저장하여 나중에 로그오프 할 때 볼 수 있습니다.

9. 로봇/자동차 거래자 또는 전문 조언가를 사용할 수 있습니까?

예, 모든 거래 플랫폼이 EA 사용을 지원합니다.

10. 거래가 종료되었음을 어떻게 알 수 있습니까?

열린 포지션 리스트는 MetaTrader 윈도우 하단의 터미널 탭에 표시됩니다.

11. BTC의 잔액 가치가 왜 그렇게 높습니까?

MetaTrader 플랫폼은 쉼표(1 BIT = 100 satoshis 또는 0.01 BIT = 1 satoshi) 다음에 두 개의 지점으로 계정 잔액을 표시하도록 설정됩니다. 이것이 우리가 BTC (1 BTC = 1 000 000 BIT) 대신 BIT를 사용하는 이유입니다.

12. Is it possible to change the display currency BIT/LIT/EIT/EIC to another currency in MT4?

It is not possible.

13. How do I download the historical data for any symbol from the SimpleFX offers?

Please go to MetaTrader4. Press F2, then choose a symbol. Double click on the required time interval. Finally, click on the “Export” button.

14. Can I change the time presented on MT4 charts?

It is not possible. MT4 displays UTC time. You may try our webtrader, which displays your local time zone.

15. I opened MT4 but I can't see BTCUSD or other cryptocurrencies. Why?

Please right click on Market Watch. When the new window pops up, click “Show All.”

16. Can I have multiple versions of MT4 running to monitor several accounts?

Yes. Just download once again MT4 from our download section and install it in another location other than the default installation directory.

17. How can I login to MT4?

To login to MT4, type in your SimpleFX account number and your password used on the webtrader.

18. Is it possible to set a Trailing Stop using your web platform?

No. However, you can find a Trailing Stop on our MT4 platform. To set up a Trailing Stop on MT4, right click on the open position, and then choose Trailing Stop. Before you can do this, you need to connect your account with MT4.

19. I can’t add a new trading account in MT4. Why?

You can only create a new trading account via website only. To do this, please go to SimpleFX. Then, click on the Main menu -> Accounts & Deposits -> Add accounts. After that, you can connect a newly created account to the MetaTrader4 software.

외환거래 용어

1. 테이크 프로핏은 무엇입니까?

테이크 프로핏은 이전에 열렸던 포지션을 주문할 때의 가격보다 고객에게 더 유리한 가격으로 종결하는 것입니다. 인출 이익에 도달하면 주문이 마감됩니다.

2. 마진 콜은 무엇입니까?

마진 콜은 계정 자본이 50% 아래로 떨어지면 상인에게 알려줍니다. 즉, 계정에는 제공된 증거금만 남기 때문에 계정 정지 또는 강제 종료를 방지하기 위해 더 많은 돈을 지원해야합니다. 거래 플랫폼은 마진 레벨의 30%로 설정된 스탑 아웃 레벨에서 거래 포지션을 마감합니다.

3. 스프레드란 무엇입니까?

스프레드는 입찰가와 가격 사이의 차이입니다. 입찰 가격은 통화 쌍을 판매할 수 있는 비율이며, 가격은 통화 쌍을 구입할 수 있는 가격입니다. 당사와는 유연한 스프레드로 다양한 상품을 교환 할 수 있습니다. 이렇게 하면 거래에서 가격 투명성이 향상됩니다.

4. FIFO란 무엇입니까?

외환 거래에서 FIFO(First In, First Out)는 같은 쌍과 동등한 가치의 거래가 여러 개 있을 때 첫 번째 (또는 가장 오래된) 열린 거래를 마감시키는 것을 말합니다.

5. 외환 거래역에서 주문량이란 무엇입니까?

주문량이라는 용어는 거래하고자 하는 표준 로트의 수를 의미합니다. 1.00은 1 표준 로트 또는 100,000단위의 기본 통화를 나타냅니다. 따라서 0.10은 1 미니 로트 또는 10,000 기본 단위 통화를 나타냅니다. 0.01은 1 마이크로 로트 또는 1,000 단위의 기본 통화를 나타냅니다.

6. '롱' 또는 '숏' 포지션을 갖는 것은 무엇을 의미합니까?

통화 쌍을 사는 경우 '숏' 통화를 판매하는 경우 '롱' 포지션을 여는 것입니다. 예를 들어, EUR/USD가 1 로트를 사는 경우 EUR의 10만 단위에 대해 롱 포지션을 열었음을 의미합니다. AUD/CAD 10 로트를을 판매한다면 1,000,000 USD의 숏 포지션을 열게 됩니다.

7. 스탑 로스란 무엇입니까?

손절매는 이전에 열렸던 포지션을 주문할 때의 가격보다 고객에게 덜 유리한 가격으로 종결하는 명령입니다. 스탑로스는 귀하의 주문 한계점입니다. 이 한도에 도달하면 주문이 마감됩니다. 시장이 당신에게 불리한 상황에서 손실을 최소화하고자 할 때 유용합니다. 스탑 로스실 포인트는 항상 구매시 현재 제의 가격보다 낮거나 판매시 현재 희망 가격보다 높게 설정됩니다.

8. 트레일링 스탑은 무엇입니까?

트레일링 스탑은 스탑 로스 주문 유형 중 하나입니다. 그것은 시장 가격(롱 포지션의 경우)보다 낮거나 시장 가격 (숏 포지션의 경우)보다 높은 수준으로 설정됩니다.

9. 외환거래 중개인은 무엇입니까?

외환거래 중개인은 귀하와 서로 거래하는 은행 네트워크 사이의 중개자입니다. 일반적으로 외환 브로커는 유동성 공급자 역할을 하는 은행으로부터 가격을 제공합니다. SimpleFX는 가격 책정을 위해 여러 은행을 사용하며 빠른 실행으로 최고의 가격 견적을 제공합니다.

10. 마진이란 무엇입니까?

마진은 트레이더가이 그 포지션을 열 수 있도록 브로커가 선의의 예금으로 요구하는 총 거래 크기의 백분율입니다. 이 금액은 수수료 또는 거래 비용이 아닙니다. 이는 거래에 대한 예금과 같이 귀하의 계정에 설정된 계정 자본의 일부일뿐입니다. 마진 요건은 명목상 거래 규모의 일정 비율을 사용하여 계산되며 거래 조건에서 사전에 중개인이 결정합니다.

11. 스팟 시장이란 무엇입니까?

스팟 시장은 금융 상품의 현재 가격을 다루는 시장을 가리킵니다.

12. 슬리퍼지란 무엇이며 언제 발생합니까?

시장 가격이 격차를 초과하거나 주어진 가격의 가용 유동성이 고갈되면 슬리퍼지가 발생합니다. 시장 격차는 일반적으로 빠른 속도로 움직이는 시장에서 발생하며 가격은 중간 가격으로 거래하지 않고 수 핍을를 뛰어 넘을 수 있습니다. 마찬가지로, 각 가격에는 일정한 유동성이 있습니다. 예를 들어, 가격이 50이고 50에서 1백만을 사용할 수 있는 경우 300만 주문이 슬리퍼지가 발생합니다. 300만 개가 50개 가격으로 제공되는 1백만 개를 넘기 때문입니다.

13. 롤오버/스왑은 무엇입니까?

롤오버 비율은 스왑 또는 이자율이라고도하며 단순히 날마다 계정에 적용되는 비용입니다. 하룻밤 사이에 포지션을 유지할 때 트레이더가 돈을 지불하거나 지불하는 것은 두 통화의 이자율 간의 차이입니다.

14. What is a 3 days swap?

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held over the weekend. To level this time gap, SimpleFX applies a 3-day rollover strategy on Wednesdays or Fridays.

15. What is “Size”?

Trade size refers to the size of the position that you would like to open, NOT the amount of your funds that you would like to use. It depends on the instrument.

16. How does leverage work?

Bigger leverage does not increase interest, profit or loss. Only the size of a position has influence on these parameters. With higher leverage, you can open bigger positions but it is not always necessary. For example 1 lot position on any instrument and 1:100 leverage will give you the same profit/loss and interest as 1 lot on the same instrument and with 1:500 leverage. However, when high leverage is used, your margin requirements are lower so you have more free margin and can open more positions.

일반 질문

1. 외환 거래로 어떻게 이익을 얻을 수 있습니까?

귀하의 이익 금액은 거래 전략의 효율성, 금리 변동을 예측하는 법, 시장 변동 중 바람직하지 않은 상황을 견딜 수있는 예금 금액에 대해 어느 정도 잘 배워두었는지에 달려 있습니다.

2. 외환 거래는 어떻게 이루어 집니까?

외환거래는 통화쌍을 거래하는 데 사용됩니다. 일반적인 통화 쌍은 유로/미국 달러, 미국 달러/일본 엔, 영국 파운드/미국 달러 및 미국 달러/캐나다 달러입니다. 하나의 통화를 구입하면 자동으로 다른 통화를 판매합니다.

3. 거래 계좌를 어떻게 개설합니까?

등록을 클릭하고 이메일을 확인하면 로그인 세부 정보가 전송됩니다. 비트코인 계정에는 다른 확인 작업이 필요하지 않습니다. 신분 증명이나 주소 증명은 필요하지 않습니다. 경상 통화 계좌를 개설하려면 먼저 확인 절차를 거쳐야합니다.

4. 외환거래에서 거래하려면 어떤 도구가 필요합니까?

인터넷 연결이 가능한 컴퓨터와 SimpleFX가 있는 무료 데모 계좌 또는 계좌 이체 된 계좌만 있으면됩니다. 그러나 외환거래 시장에서 위험을 최소화하기 위해서는 적절한 외환거래 교육 및 도구가 갖추어져 있어야합니다.

5. 외환 거래 시장 참가자는 누구입니까?

외환거래 시장은 역사적으로 중앙 은행, 상업 은행 및 투자 은행을 비롯한 은행이 지배해 왔기 때문에 'Interbank' 시장이라고 합니다. 그러나 다른 시장 참여자의 비율은 급속하게 증가하고 있으며 이제는 대형 다국적 기업, 글로벌 머니 매니저, 등록 딜러, 국제 돈 브로커, 선물 및 옵션 거래자, 개인 투자자가 포함됩니다.

6. 외환거래 시장의 중심 위치는 어디입니까?

주식 및 선물 시장의 경우처럼 외환 거래는 중앙 집중식으로 이루어지지 않습니다. 외환 시장은 거래가 전화를 통해 또는 전자 네트워크를 통해 두 상대방 사이에서 수행된다는 사실 때문에, 장외 시장(OTC) 또는 '인터 뱅크 (Interbank)'시장으로 간주됩니다.

7. 외환거래는 무엇입니까?

외환 또는 FX라고도하는 외환거래는 다른 통화를 판매하면서 동시에 한 통화를 구매하는 것입니다. 외환 시장은 하루 24시간, 일주일에 5일 사용할 수 있으며, 세계에서 가장 크고 가장 유동적인 금융 시장 중 하나입니다. 뉴욕 증권 거래소는 하루에만 약 1천 6백 9십억 달러를 거래하며 외환 시장은 하루 5조 달러를 넘는다.

8. Does SimpleFX send tax returns?

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

9. Can I lose more than I deposited to my SimpleFX account?

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.

Affiliates

1. I invited my friends to SimpleFX, and they already made a deposit. However, I don’t see my affiliate revenue from referring them on my account. Why?

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 25% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

2. Why can't I see my affiliates’ names or contact information?

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

3. I invited my friends to SimpleFX, they already registered. However, I can't see them as my referrals. Why?

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

4. What methods can I use to withdraw money from affiliation?

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

5. Can I change my referral?

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

6. I have made a withdrawal of my earned affiliate commission, but I still did not receive it on my account. Why?

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile -> Affiliate -> Payout.

Trading

1. Do trades have expiration or settlement dates?

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

2. Can I trade using my mobile devices?

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available. Additionally, please feel free to download MetaTrader4 software for your mobile devices. Please check the MetaTrader4 download page.

3. How do I check historical data regarding any symbol from the SimpleFX offers?

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on webtrader or “MN” in MetaTrader4 to reveal a wider data range.

4. My account is in Bitcoin, but I do not have any order opened on Bitcoin. I am holding positions on metals, indices and forex. Will my account be affected with the price of Bitcoin going down rapidly?

Trading conditions like required margin may be changed due to price changes. Your profit or loss is dependent also on the exchange rate of Bitcoin against other symbols, which changes in time. As a result, your profit or loss is dependent on Bitcoin prices.

5. Why does my equity/profit/loss change even though the market is closed?

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

6. Why are spreads so high during the opening of the market?

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

7. Is spread applied twice, first time during opening of the order and second time during closing of the order?

Spread is applied once during the opening of an order.

8. Why is the market frozen and prices do not change?

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

9. What kind of leverage is available?

At SimpleFX, you can choose one leverage for each account. You can modify it, but the required margin will be affected. However, you can always add another account to use a different leverage. The minimum leverage is 1:2, and the maximum is 1:500. The effective leverage depends on which market you are trading.

10. What does it mean when the market is closed?

You cannot close, modify or open orders for closed symbols when the market is closed.

11. Are dividends paid to my account?

Yes. SimpleFX pays out the dividends for stocks and indices. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity.

12. Should I long or short?

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

13. Can I partially close my position?

Yes. You can partially close a position using different methods. Please check this short video tutorial.

14. My stop loss or take profit order was not activated or was activated too early. Why?

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. For further details, please check the SimpleFX Trading Tips.

15. I just got margin called. What do I do?

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

16. My position was closed without my permission/I just got stopped out. Why?

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

17. How do I convert SWAP rates?

SWAP points are presented in the SimpleFX Terms and Conditions.
Formula: size of order*contract size*tick size*swap rate=swap value in quote currency
Example: BTCUSD contract size is 100 and tick size is 0.01. For 0.01 lot BUY order (0.01 lot=1 BTC), swap rate is currently -533.8584 points, so calculations will be as follows: 1*1*0.01*(-533.8584)=-$5.338584. BTC price is currently about $11,050 so 5.338584/11050= -0.00048 BTC.

18. Why was my previous order closed when I opened a new one?

You have FIFO option enabled on the platform. It means that when you have a BUY position opened, and then open a SELL position on the same instrument with the same size, the new SELL position will close the former BUY position. To have both SELL and BUY positions opened simultaneously, you need to turn off the FIFO option. You can find the FIFO option on the Symbols panel, beside the trade calculator.

19. What time are the symbols closing today?

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the SimpleFX Terms and Conditions.

20. I didn't change the leverage, but it changed. Why?

The leverage limitation is a SimpleFX margin requirement that limits the risk associated with the close-out of large positions held on margin. Please bear in mind that all major brokers use this kind of risk-reducing system. For an account balance below $5000, you can set your maximum leverage up to 1:500. Of course, you can set a lower leverage manually like 1:200, 1:100, 1:50 and so on. But when your account balance will increase over $5000, your leverage will be reduced automatically to 1:400 or less, according to the SimpleFX leverage levels.

21. I made a deposit/internal transfer to my account, but I still got stopped out. Why?

Your free margin was reduced right after you performed a deposit/internal transfer to your account. Deposit/internal transfer increased your account balance, and that caused your account leverage to automatically decrease from 1:300 to 1:200.

22. Why are spreads changing?

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

23. What are the requirements for an order to be executed?

An order can be executed if there is an opposite order or orders on the market.

24. Why do prices at SimpleFX differ from other exchanges?

The prices offered at SimpleFX are spot prices, which differs from contract prices.

25. How do I calculate the required margin?

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

26. What value has 1 pip of BTCUSD?

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

27. What is your market gap policy? When I submit a pending order and the market opens with a gap, on what price will my order be executed?

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.

Cryptocurrencies

1. 비트코인은 무엇입니까?

비트코인은 나카모토 사토시(Satoshi Nakamoto)의 자체 출판 논문을 중심으로 2009년에 만들어진 디지털 통화입니다. 비트코인은 중앙 당국과 발행인에 대한 필요성을 피하면서 매우 저렴한 비용으로 신속한 지불(및 소액 지불)을 가능하게 합니다.

2. 비트코인 거래에 SimpleFX를 사용하는 것이 안전합니까?

예, 저희는 시스템의 보안을 보장하기 위해 큰 예방 조치를 취하고 의심스러운 활동이 있는지 네트워크를 지속적으로 모니터링합니다. 그러나 사용자의 컴퓨터에 저장된 비트코인에 대해서는 보안을 제공할 수 없기 때문에 자신의 비트코인 월렛이 자신 이외의 사용자로부터 보호되도록 추가 단계를 수행하는 것이 중요합니다.

3. I don’t own cryptocurrency. Can I trade Bitcoin or other coins at SimpleFX?

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.

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