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よくあるご質問

よくある質問

1. 新規の口座開設のための必要な最低初期入金はいくらですか?

新規の口座開設のための必要な最低初期入金はありません。

2. デモ口座の取引状況はライブ口座と異なりますか?

デモ口座の相場価格はライブ口座と同じです。

3. いくつの口座を開設することができますか?

トレーダーは、各通貨に対して最大3つのライブまたはデモ口座を作成できます。

4. 認証メールというのは何ですか?

アカウントを登録するために、お客様のメールアドレスを確認する必要があります。

5. What is SimpleFX?

SimpleFX is a robust online trading provider offering trading with Forex CFDs on Bitcoin, Litecoin, Ethereum, precious metals, energy, indices and equities from all over the world.

6. SimpleFX Company Information

SimpleFX Ltd. is incorporated in Saint Vincent and the Grenadines under registered number 22361 IBC by the Registrar of International Business Companies and its operations are subject to the Saint Vincent law. SimpleFX Ltd. is an innovative forex brokerage company providing services for thousands of clients around the world. All information regarding the Terms and Conditions as well as our AML policy and refund policy are available on the SimpleFX Terms and Conditions page. We have been operating since 8th October 2014.

7. What type of broker are you?

We are an STP broker, which means that there is no dealing desk. All of your trades are being sent to our liquidity pool and you are trading against other traders.

8. How many accounts can I open?

Clients can create up to 3 accounts per available account currency. The rule applies separately to Live accounts and Demo accounts. To create an account, go to the Main menu -> Accounts & Deposits -> Add account.

9. If I was trading on a Demo account and then switched to a Live account, would I have to pay additional fees or commissions?

No. The trading conditions are the same for DEMO accounts and LIVE accounts. As a result, you would still get the same amount of profit or loss.

10. On the webtrader, I am trying to close an order, but it does not close. Why?

Either the market is closed for a given symbol and the order can not be closed outside a trading session, or please try to clear your web browser cache memory by pressing simultaneously the CTRL+SHIFT+R key combination on your keyboard.

11. Do you have video tutorials?

Yes. Please go to the Help Center -> Video tutorials in the SimpleFX platform. You can also access the tutorials here.

12. What is CFD?

CFD is a contract for difference. It is a deal between the seller and the buyer. If you open a buy order and close the transaction when the price moves up, you will make a profit. If you open a sell order and close it when the price moves down, you will make a profit. In conclusion, you can earn on every price movement, up and down, which is not always possible if we take into consideration for example stock exchanges.

13. When is an account considered “inactive”?

We consider an account inactive only if there was no trading activity on it, so there were no trades executed. If you open at least one trade, the account will be considered active, even if there is nothing going on there for a longer time.

14. From which countries clients can not open an account?

We do not accept documents/clients from the following countries: Algeria, Belgium, The Bahamas, Botswana, Cambodia, Cuba, Ecuador, Ethiopia, Ghana, Iran, Monaco, Myanmar, North Korea, Pakistan, Poland, Saint Vincent and the Grenadines, Panama, Sri Lanka, Syrian Arab Republic, Trinidad and Tobago, Tunisia, United States, and Yemen.

15. Can my profit/loss/balance be displayed in a currency different from my account’s base currency?

Yes. You can display all account values in any currency that is suitable for you. Please go to Settings -> Trading platform -> Preview currency.

16. My balance/profit/loss shows “0” even though I have funds on my account/open positions. Why?

Increase it to maximum available value. To do this, please go to Settings -> Trading platform -> Cryptocurrency precision.

支払い

1. 出金はどのくらいの時間がかかりますか?

払出時間が出金方法によって違います。 銀行振り込みは3-5営業日以内に処理されます。電子決済システムの出金は3日以内、クレジットカードの出金は最大10日以内に処理されます。仮想通貨の出金は1日以内に処理されます。週末に注文され出金は月曜日に処理されることにご注意ください。

2. 出金を依頼しても、取引が続くことができますか?

はい、お金はすぐに取引口座から引き落とされます。 残りの資金で取引することができます。

3. いくつかの入金方法を使って口座に資金を供給し、利益を得た/損失を被ぶりました。 どのようにお金を引き出すことができますか?

いくつか入金方法を使用した場合、最大入金額の入金方法で出金を依頼することができます。銀行振込で入金された資金は銀行口座によって出金する必要があります。

4. 取引口座間で送金できますか?

はい。内部振替オプションを使用することができます。 お金は即座に移転されます。同じ通貨の口座間の振替には手数料はかかりません。

5. 入金方法をクレジットカードに変更することは可能ですか?

はい、それはクレジットカードで入金された資金を引き出す唯一の方法です。

6. SimpleFXにクレジットカードの写真を届けないとどうなりますか?

この場合、このクレジットカードを使用して資金を入金または払い戻すことはできません。

7. 他人のクレジットカードを利用した場合は?

第三者のクレジットカードによる支払いは禁止されています。 このような支払いの場合、送金額は手数料を減額して、クレジットカード保有者に返還されます。 また、将来このカードを使用して入出金は不可能になります。

8. いつまでに必要な書類を提出する必要がありますか?

必要な書類を提出するための時間制限はありません。 ただし、必要な書類が提出しない場合は、将来このクレジットカードを使用して入金することが不可能になる可能性があります。

9. Do you accept fiat (hard) currency?

Yes. You can open an account in 18 different hard currencies!

10. Why are Bitcoin deposits not instant?

SimpleFX requires 1 confirmation from a Bitcoin network to process a Bitcoin deposit request. SimpleFX does not have any influence on confirmation time. The first confirmation is usually received within 1–30 minutes. However, this time period may be delayed due to low transaction fee or Bitcoin network overload.

11. Why are cryptocurrency withdrawals not instant?

To ensure the security of our Traders’ accounts, SimpleFX may take up to 24 hours to verify and process a cryptocurrency withdrawal request.

12. Can I exchange Bitcoins or other cryptocurrencies for hard currency?

It is impossible to exchange Bitcoin or other cryptocurrencies to any hard currencies through our website. However, you may trade all instruments in our offer using your crypto account.

13. Can I exchange Bitcoins or other cryptocurrencies for Tether (USDT)?

Unfortunately, conversion to Tether is not possible.

14. What is the minimum initial deposit required to open a new account?

There is no minimum deposit required to open an account. You may transfer as much funds as you want. However, it is good to check the required margin of the instruments. You may check it in our Trade Calculator. Here is a quick video tutorial.

15. What are the main rules regarding withdrawals?

Withdrawals are processed 24/7 in accordance with the rules presented here. The withdrawal and deposit methods, as well as the currency, must be the same. You may withdraw the amount equal to your account balance minus the amount used to fulfill margin requirements for open positions. The withdrawal time presented by SimpleFX does not take into consideration time delays caused by our payment processors to complete the withdrawal process.

16. What are the main rules regarding deposits?

All deposits are free of any charge from SimpleFX. Hard currency deposits are instant, however, some slight delays may be caused by our payment processor to complete the deposit process. The time needed to complete a cryptocurrency deposit depends on the crypto network efficiency at that time.

17. Can I withdraw my money if I have an open position?

Yes, you can, given that at the moment of payment, your free margin exceeds the amount specified in the withdrawal instruction, including all payment charges. If you do not have sufficient free margin in your trading account, the system will not accept your request and you will need to lower the amount.

18. What documents are needed to perform my first fiat (hard currency) deposit?

In order to proceed with a non-bitcoin deposit, clients must pass an identity, residence and selfie verification process. For identity verification, we require a copy of a valid document that will confirm your name and date of birth (i.e. passport or national identity card). For residence verification, we require a copy of a document no older than 3 months that will confirm your actual residential address (i.e. bank statement or telephone, water or electricity bill).

19. What is a withdrawal fee?

A withdrawal fee is the fee you pay when you make a withdrawal. Check the SimpleFX withdrawal fees here.

20. Why is the amount received in my trading account smaller than the amount I sent?

SimpleFX does not charge their clients for deposits. If the deposit received on your trading account is smaller than the actual deposit you initiated, your bank may have charged some additional fees for the wire transfer. Please contact your bank to find out more about intermediary banks.

21. What is the conversion rate for Skrill and Neteller withdrawal fees?

If you deposit or withdraw USD via Skrill or Neteller, the fee conversion rate is 1:1. The conversion rate for other currencies is the same as what we offer for trading at the time the withdrawal request was submitted.

22. What is the conversion rate for account currency exchange?

The conversion rate for account currency exchange is the same as the rate we offer for trading at the time of submitting a withdrawal request.

23. Can I deposit to/withdraw from my friend’s/relative’s account/card?

Due to AML regulations, we do not accept deposits and withdrawals made by third parties. Your deposit can only be made from your own account/card, and the withdrawal has to go back to the source where the deposit was made.

24. Can I transfer funds from my trading account to another client’s trading account?

It is not possible.

25. I still didn't receive my ETH deposit. How long will it take?

Unfortunately, there is a chance that your payment was performed via smart contract, which means it cannot be accepted by SimpleFX. As a rule, we do not support smart contract payments due to security reasons. However, retrieving the funds sent via smart contract will be charged with 1% transaction fee (minimum 10$). This is clearly stated on the SimpleFX website in the Ethereum deposit section. Other possible reasons are that the (1) network is busy or that (2) the gas limit for a transfer was set too low.

26. What is a gas limit?

Gas is a transaction fee that you can set up in your wallet while making a transfer. SimpleFX requires a minimum of 32,000 gas for all transfers.

27. I have added a withdrawal wallet address for verification but did not receive a verification email. What should I do?

Please check the SPAM folder of your mailbox. If the email is still not there, please remove the wallet address from the list and add it again.

Meta Trader 4

1. 新規注文の発注方法は何ですか?

マーケットウォッチ(画面の右上隅)からシンボルを選択し、ダブルクリックしてください。

2. 新規のチャートを表示する方法は何ですか?

「ファイル」メニューを開き、「新規チャート」をクリックして、リストからシンボルを選択してください。

3. 残高、有効証拠金、証拠金、余剰証拠金とは?

残高は、最後の決済取引後の口座の金額です。 有効証拠金は、残高と現在オープン注文の利益/損失とスワップの合計です。 証拠金は、証拠金取引の際の可能な損失をカバーするために必要な金額です。 余剰証拠金は、次のポジションを開くのに利用できる金額です。 余剰証拠金は有効証拠金から証拠金を引いたものに等しいです。

4. 他のブローカからMT4をダウンロードしました。SimpleFXと取引ができますか?

はい、できます。 Metatraderの設定でサーバー名を変更する必要があります。ツールのメニューを開き、 オプションを選んでください。 サーバータブでサーバーDNSを入力してください。
SimpleFXデモ:demo-mt4.simplefx.io
\nSimpleFXライブ:live-mt4.simplefx.io

5. MT4をインストールしましたが、SimpleFXのサーバーに接続ができません。理由は何ですか?

たとえば職場でMetaTraderを使用している場合は、コンピュータがファイアウォールまたはプロキシサーバー経由でインターネットに接続されている可能性があります。

6. スワップ値をどこで確認しますか?

マーケットウォッチ欄にダブルクリックして(Symbols)をメニューからお選びください。通貨ペアを選んで(Properties)をクリックしてください。

7. MT4の時間帯の変更ができますか?

変更が不可能です。サーバーの時間帯はUTCに設定されています。

8. 取引履歴を確認方法は何ですか?

キーボードのCtrl + Tを押してターミナルウィンドウを開き、[口座履歴]タブを選択してください。 右クリックしてコンテキストメニューを有効にすると、取引履歴を.htmlファイルとして保存し、後でログオフしたときに表示することができます。

9. EA(エキスパート・アドバイザー)または自動的なトレードを利用が可能ですか?

はい、当社のMT4でEAをご利用になれます。

10. 注文決済が完了のことを確認方法は何ですか?

オープン注文のリストはMT4の下部にある「ターミナル」タブに表示されています。

11. どうして私のビットコイン口座の残高はそんなに高いのですか?

MT4のプラットフォームにはコンマの後の2桁しか表示されていませんので、BTCではなくてBITを利用します(1 BIT = 100サトシ、0.01 BIT = 1 サトシ、1 BTC = 1 000 000 BIT)。

12. Is it possible to change the display currency BIT/LIT/EIT/EIC to another currency in MT4?

It is not possible.

13. How do I download the historical data for any symbol from the SimpleFX offers?

Please go to MetaTrader4. Press F2, then choose a symbol. Double click on the required time interval. Finally, click on the “Export” button.

14. Can I change the time presented on MT4 charts?

It is not possible. MT4 displays UTC time. You may try our webtrader, which displays your local time zone.

15. I opened MT4 but I can't see BTCUSD or other cryptocurrencies. Why?

Please right click on Market Watch. When the new window pops up, click “Show All.”

16. Can I have multiple versions of MT4 running to monitor several accounts?

Yes. Just download once again MT4 from our download section and install it in another location other than the default installation directory.

17. How can I login to MT4?

To login to MT4, type in your SimpleFX account number and your password used on the webtrader.

18. Is it possible to set a Trailing Stop using your web platform?

No. However, you can find a Trailing Stop on our MT4 platform. To set up a Trailing Stop on MT4, right click on the open position, and then choose Trailing Stop. Before you can do this, you need to connect your account with MT4.

19. I can’t add a new trading account in MT4. Why?

You can only create a new trading account via website only. To do this, please go to SimpleFX. Then, click on the Main menu -> Accounts & Deposits -> Add accounts. After that, you can connect a newly created account to the MetaTrader4 software.

外国為替の用語

1. 「Take profit」・「決済指値」とは?

決済指値は注文した時点の価格よりも明らかに収益性が高い価格のオープン ポジションで決済する注文です。決済指値に達したら、注文は決済されます。

2. 「マージンコール」とは?

マージンコールは、口座の有効証拠金が50%の証拠金維持率を下回ったときに起こる警告です。 これは、口座には、提供された証拠金だけが残されており、ストップアウトや強制閉鎖を防ぐために、より多くの資金を入金する必要があることを意味します。 トレーディング・プラットフォームは、30%の証拠金維持率に設定されているストップ・アウト・レベルで取引ポジションを決済し始めます。

3. 「スプレッド」とは?

スプレッドは、買い呼値と売り呼値の差です。 買い呼値は、通貨ペアを売ることができるレートであり、売り呼値は、通貨ペアを購入できるレートです。 当社のプラットフォームで、幅広いシンボルをフレキシブルなスプレッドで取引することができます。 これにより、取引の価格透明性が向上します。

4. FIFOというのは?

外国為替取引でFIFO (First In First Out) は、同じペアや同じ値でいくつかオープン注文があれば、初めてまたは最も古いのオープン注文から決済する必要があります。

5. 外国為替取引で「注文数量」とは?

「注文数量」という用語は、取引したい標準ロットの数を指します。 1.00は1標準ロットまたは100,000単位の基本通貨を意味するので、0.10は1ミニロットまたは10,000単位の基本通貨を指します。 0.01は、1マイクロロットまたは1,000単位の基本通貨を指します。

6. 「ロング」または「ショート」ポジションはどういう意味ですか?

通貨ペアを購入している場合は、ロングポジションを開きます。売っている場合は、ショートポジションを開きます。 たとえば、1ロットのEUR / USDを購入すると、100,000ユーロのロングポジションを開くことになります。 AUD / CADの10ロットを売る場合は、1,000,000米ドルのショートポジションを開くことを意味します。

7. 「Stop loss」・「決済逆指値」とは?

決済逆指値は注文した時点の価格よりも明らかに収益性が低い価格のオープン ポジショで決済する注文のことです。決済逆指値は注文に対して設定するリミットポイントです。このリミットポイントに達すれば、注文は決済されます。相場があなたの意に反する際、損失をできるだけ抑えたい場合に役立つのが特徴です。決済逆指値は今の買いに対する売り呼値よりも低いか、または今の売りに対する買い呼値よりも高いかで常に設定されます。

8. トレイリング・ストップとは?

トレーリングストップは決済逆指値注文の一種です。 市場価格(ロングポジションの場合)を下回る、または市場価格(ショートポジションの場合)を超えるパーセンテージレベルに設定されています。

9. 外為ブローカーとは?

外国為替ブローカーは、お互いに取引する銀行のネットワークである、あなたと銀行間デスクとの間の仲介者です。 通常、銀行の流動性プロバイダーとしての役割を果たす外国為替ブローカーは、銀行から価格を提供します。SimpleFXは複数の銀行を価格設定に使用しており、迅速な実行と最善の価格相場を提供します。

10. 証拠金とは?

証拠金は、トレーダーがそのポジションを開くことを可能にするためにブローカーがデポジットとして必要とするトータルのトレードサイズのパーセンテージです。 この金額は手数料や取引費用ではありません。これは、取引に向けて預金として口座内に置かれている口座の有効証拠金の一部です。 証拠金要件は、想定元取引サイズのパーセンテージを基づいて計算され、取引条件において事前にブローカーによって決定される。

11. 現物市場(spot market)とは?

現物市場は、金融商品の現在の価格を扱う市場を指します。

12. スリッページとは?スリッページが起こる理由は?

スリッページは、市場で価格の隙間である場合、または特定の価格で利用可能な流動性が枯渇した場合に発生します。 市場の隙間は通常、価格が数ピップを飛び越えて、その間の価格で取引がない急速に変化する市場で起こります。 同様に、各価格には一定の流動性があります。 例えば、価格が50で、50で利用可能な100万がある場合、3百万の注文があったら、3百万は50の価格で利用可能な100万を超えるため、3百万の注文の結果がスリッページになります。\n

13. ロールオーバー/スワップとは?

ロールオーバー率は、「スワップ」または「利子率」とも呼ばれ、日常的に口座に適用される持ち越し費用です。 これは、トレーダーが一晩中ポジションを開いたままにしているときに支払う、または得る、2つの通貨の金利の差です。

14. What is a 3 days swap?

Although there is no rollover on Saturdays and Sundays when the markets are closed, banks still calculate interest on any position held over the weekend. To level this time gap, SimpleFX applies a 3-day rollover strategy on Wednesdays or Fridays.

15. What is “Size”?

Trade size refers to the size of the position that you would like to open, NOT the amount of your funds that you would like to use. It depends on the instrument.

16. How does leverage work?

Bigger leverage does not increase interest, profit or loss. Only the size of a position has influence on these parameters. With higher leverage, you can open bigger positions but it is not always necessary. For example 1 lot position on any instrument and 1:100 leverage will give you the same profit/loss and interest as 1 lot on the same instrument and with 1:500 leverage. However, when high leverage is used, your margin requirements are lower so you have more free margin and can open more positions.

一般的な質問

1. 外国為替での取引によって利益を得る方法は何ですか?

利益の金額は、取引戦略の効率、金利の変化を予測する方法、市場の動きの中で不利な状況を支えることができる入金の金額に依存します。

2. 外国為替取引はどう行われていますか?

外国為替は通貨ペアの取引に使用されます。 一般的な通貨ペアは、ユーロ/米ドル、米ドル/日本円、英国ポンド/米ドル、米ドル/カナダドルです。 一つの通貨を購入し、自動的に別の通貨を売ります。

3. 取引口座を開設する方法は何ですか?

「サインアップ」をクリックし、電子メールアドレスを確認すると、ログインの詳細をメールで届きます。 ビットコイン建て口座は、他の確認を必要としません。ご本人またはご住所の確認は必要ありません。 硬貨通貨建て口座を設定するためには、確認手続きを完了する必要があります。

4. 外国為替で取引ためにどのようなツールが必要ですか?

インターネット接続が可能なコンピュータと無料のデモ口座、またはSimpleFXの資金提供を受けたライブ口座が必要です。 しかし、外国為替市場におけるリスクを最小限に抑えるため、適切な為替知識とツールを備えている必要があります。

5. 外国為替市場の参加者は誰ですか?

外国為替市場は、歴史的に中央銀行、商業銀行、投資銀行を含む銀行が支配してきたため、「銀行間」市場と呼ばれています。 しかし、他の市場参加者の割合は急速に増加しており、現在、大手多国籍企業、グローバルマネーマネジャー、登録ディーラー、国際マネーブローカー、先物およびオプショントレーダー、個人投資家が含まれています。

6. 外国為替市場の中心地はどこですか?

株式市場と先物市場と違って、外国為替は取引所に集中することはありません。 外国為替市場は、電話または電子ネットワークを介して2つのカウンターパート間で取引が行われるため、店頭市場(OTC)または「インター銀行」市場と呼ばれています。

7. 外国為替とは?

ForexやFXとも呼ばれる外国為替は、ある通貨を同時に購入しながら別の通貨を売ることです。 外国為替市場は、1日24時間、週5日利用可能で、世界で最も規模が大きく、最も流動的な金融市場の1つです。 比較すると、ニューヨーク証券取引所は1日約1千690億ドルを売り上げるし、Forexは1日に5兆ドル以上を売り上げます。

8. Does SimpleFX send tax returns?

SimpleFX sends emails with monthly and daily statements, and these documents may be used to account for taxes. We do not send any documents or statements for our traders to tax offices. It is your obligation to calculate taxes based on your account statements and your local law.

9. Can I lose more than I deposited to my SimpleFX account?

To provide ease to our traders, we secure trading accounts with Negative Balance Protection. It is a feature that automatically closes your transactions to protect your account before reaching negative balance.

Affiliates

1. I invited my friends to SimpleFX, and they already made a deposit. However, I don’t see my affiliate revenue from referring them on my account. Why?

Your friends need to place a trade for you to get your affiliate revenue. You earn up to 25% of the trading spread generated from directly referred friends. Additionally, you get 5% of your friends’ revenue share, which they earn from the traders they have referred directly.

2. Why can't I see my affiliates’ names or contact information?

Due to SimpleFX’s Privacy Protection Policy, we do not share affiliates’ personal details or contact information. They will be visible in encrypted form in your Affiliate Panel.

3. I invited my friends to SimpleFX, they already registered. However, I can't see them as my referrals. Why?

Your friends have 24 hours to confirm the verification email sent to them by SimpleFX.

4. What methods can I use to withdraw money from affiliation?

You can use any payment method available for your country residence. Check the list of payment methods for each country here.

5. Can I change my referral?

Decision to choose your referral is final. Once chosen, referrals cannot be modified, since it would harm our affiliation network, which helps to introduce new clients to SimpleFX.

6. I have made a withdrawal of my earned affiliate commission, but I still did not receive it on my account. Why?

Your affiliate payout was most likely already sent to your virtual wallet. Now you can transfer it to one of your trading accounts to use it for trading or to withdraw it. To do that, please go to your Profile -> Affiliate -> Payout.

Trading

1. Do trades have expiration or settlement dates?

Opened orders do not have expiration nor settlement date. Unexecuted pending order expires after 180 calendar days beginning the date that the order was placed.

2. Can I trade using my mobile devices?

SimpleFX offers trading via mobile devices. Our web platform is fully adjustable to any software you are using. Mobile iOS app and Android app are available. Additionally, please feel free to download MetaTrader4 software for your mobile devices. Please check the MetaTrader4 download page.

3. How do I check historical data regarding any symbol from the SimpleFX offers?

Charts of currency pairs displayed at SimpleFX date even a few years back. Please click on “W1” on webtrader or “MN” in MetaTrader4 to reveal a wider data range.

4. My account is in Bitcoin, but I do not have any order opened on Bitcoin. I am holding positions on metals, indices and forex. Will my account be affected with the price of Bitcoin going down rapidly?

Trading conditions like required margin may be changed due to price changes. Your profit or loss is dependent also on the exchange rate of Bitcoin against other symbols, which changes in time. As a result, your profit or loss is dependent on Bitcoin prices.

5. Why does my equity/profit/loss change even though the market is closed?

The quoted currency of the instrument on which you have an open position is USD. Therefore, the point value is calculated in USD, and then recalculated to BTC to show profit/loss on your BTC account. Since BTC price jumped significantly, the profit/loss in BTC could also be affected. For example, for a 100 lot size position on TSLA.US stock, 1 point is worth 1 USD, which would be 0.004 BTC when BTC is worth 4000 USD, but 0.005 BTC when BTC is worth 5000 USD.

6. Why are spreads so high during the opening of the market?

The level of liquidity is usually much lower during market opening. Lower liquidity can cause higher market volatility. As a result, spreads are wider.

7. Is spread applied twice, first time during opening of the order and second time during closing of the order?

Spread is applied once during the opening of an order.

8. Why is the market frozen and prices do not change?

The most common reason for prices not updating is that the market is closed due to standard trading hours. Market can also be closed due to the holiday period. There may also be an issue with base exchanges (such as Binance, NASDAQ, CME, and EUREX). However, if you are certain that there is an issue with our system, do not hesitate to contact SimpleFX Support via email or Live Support immediately.

9. What kind of leverage is available?

At SimpleFX, you can choose one leverage for each account. You can modify it, but the required margin will be affected. However, you can always add another account to use a different leverage. The minimum leverage is 1:2, and the maximum is 1:500. The effective leverage depends on which market you are trading.

10. What does it mean when the market is closed?

You cannot close, modify or open orders for closed symbols when the market is closed.

11. Are dividends paid to my account?

Yes. SimpleFX pays out the dividends for stocks and indices. The dividend will be added to your equity for BUY order. If you have a SELL order, the dividend will be subtracted from your account equity.

12. Should I long or short?

If you assume that price will go up, you may open a long (buy) order. If you think that the price will go down, you may open a short (sell) order.

13. Can I partially close my position?

Yes. You can partially close a position using different methods. Please check this short video tutorial.

14. My stop loss or take profit order was not activated or was activated too early. Why?

Sometimes, you can see on the chart that the price did not reach your stop loss level or take profit level, but the orders were executed. The chart is drawn by bid price. For closing a buy order, you should look at the bid price. For closing a sell order, you should look at the ask price. For further details, please check the SimpleFX Trading Tips.

15. I just got margin called. What do I do?

Your equity fell below 80% of your Margin Level. In order to prevent you from stop out (automatic order closure, explained below), you should make an additional deposit.

16. My position was closed without my permission/I just got stopped out. Why?

When you see a comment near your closed order “so/a,” it means that your margin level reached 30%, stop out was activated, and your trade was automatically closed to prevent you from further losses.

17. How do I convert SWAP rates?

SWAP points are presented in the SimpleFX Terms and Conditions.
Formula: size of order*contract size*tick size*swap rate=swap value in quote currency
Example: BTCUSD contract size is 100 and tick size is 0.01. For 0.01 lot BUY order (0.01 lot=1 BTC), swap rate is currently -533.8584 points, so calculations will be as follows: 1*1*0.01*(-533.8584)=-$5.338584. BTC price is currently about $11,050 so 5.338584/11050= -0.00048 BTC.

18. Why was my previous order closed when I opened a new one?

You have FIFO option enabled on the platform. It means that when you have a BUY position opened, and then open a SELL position on the same instrument with the same size, the new SELL position will close the former BUY position. To have both SELL and BUY positions opened simultaneously, you need to turn off the FIFO option. You can find the FIFO option on the Symbols panel, beside the trade calculator.

19. What time are the symbols closing today?

Symbols have different opening and closing times. You may check the closing time of a particular symbol by clicking on the symbol information. Additionally, you may visit the SimpleFX Terms and Conditions.

20. I didn't change the leverage, but it changed. Why?

The leverage limitation is a SimpleFX margin requirement that limits the risk associated with the close-out of large positions held on margin. Please bear in mind that all major brokers use this kind of risk-reducing system. For an account balance below $5000, you can set your maximum leverage up to 1:500. Of course, you can set a lower leverage manually like 1:200, 1:100, 1:50 and so on. But when your account balance will increase over $5000, your leverage will be reduced automatically to 1:400 or less, according to the SimpleFX leverage levels.

21. I made a deposit/internal transfer to my account, but I still got stopped out. Why?

Your free margin was reduced right after you performed a deposit/internal transfer to your account. Deposit/internal transfer increased your account balance, and that caused your account leverage to automatically decrease from 1:300 to 1:200.

22. Why are spreads changing?

SimpleFX offers floating spreads, which are obtained from top level liquidity providers. Spreads during the night sessions can be significantly higher than the standard spreads value during the day. Moreover, during important macroeconomic data releases, spreads can be wider than usual. With changing spreads, we offer better trading conditions during American and European trading sessions.

23. What are the requirements for an order to be executed?

An order can be executed if there is an opposite order or orders on the market.

24. Why do prices at SimpleFX differ from other exchanges?

The prices offered at SimpleFX are spot prices, which differs from contract prices.

25. How do I calculate the required margin?

The required margin is calculated with this formula:
Size of order*contract size*current exchange rate*margin%*leverage rate=required margin in quote currency
leverage rate=100/account leverage
Other data can be found in the SimpleFX Terms and Conditions.

26. What value has 1 pip of BTCUSD?

Formula is: (order size*contract size*tick size)=1 pip in quote currency.
For BTCUSD order of 0.01 size, 1 pip is worth: 0.01*100*0.01=$0.01.
For BTCUSD order of 0.1 size, 1 pip is worth: 0.1*100*0.01=$0.1

27. What is your market gap policy? When I submit a pending order and the market opens with a gap, on what price will my order be executed?

The order will be executed on the first price available when the market opens. If an order has a preset Stop Loss/Take Profit levels, and the order activation price and Stop Loss/Take Profit are both within the gap, the order will not be opened.

Cryptocurrencies

1. ビットコインとは?

ビットコインは2009年に作成されて、主に「サトシ・ナカモト(中本哲史)」の自己発行の論文に基づいている仮想通貨です。ビットコインは、中央当局と発行者の必要性を回避しながら、非常に低コストで迅速な支払い(および小額決済)を可能にします。

2. SimpleFXでビットコインによるお取引は安全ですか?

はい、当社はシステムのセキュリティを確保するために大きな予防措置を講じており、疑わしい活動を発見するためにネットワークを監視しています。 しかし、ユーザーのコンピュータに格納されているビットコインにはセキュリティを提供できないため、ビットコインのウォレットを自分以外のユーザーから保護するための追加手段を実行することが重要です。

3. I don’t own cryptocurrency. Can I trade Bitcoin or other coins at SimpleFX?

Yes. You can deposit fiat currency and trade cryptocurrencies: BTCUSD, ETHUSD, LINKUSD, LTCUSD and others.

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